Alisha Griffith
Summary
Dedicated hospitality service manager with over 21 years of customer service experience. Versatile leader with skills in organization, business planning and marketing. Problem solver with logical solutions to wide variety of issues including business logistics and personnel.
Overview
22
22
years of professional experience
Work History
Catering Manager
Panera Bread
Brooklyn, OH
10.2009 - Current
- Trained and supervised new Catering managers from other cafes in catering service protocols and standards.
- Created customized catering proposals, assembly, packaging and on time deliveries.
- Maintained strong relations with clients building trust in the brand.
- Managed inventory levels of food supplies required for upcoming catered events.
- Maintained accurate records of orders and deliveries for catering services.
- Weekly marketing in person to local businesses promoting catering services.
- Created weekly reports on marketing strategies and accomplishments
- Use of Salesforce database to organize client retention strategies.
Shift Supervisor
Panera Bread
Mentor, Ohio
09.2004 - 10.2009
- Supervised daily operations to ensure efficient service and food quality.
- Trained new team members on procedures and customer service standards.
- Managed inventory levels and placed orders for supplies.
- Resolved employee relations issues through effective conflict resolution techniques.
- Attended meetings with employees to address concerns and grievances.
- Assisted in employee discipline and termination to address policy infractions.
Education
American School of Correspondence 2002-2006
Skills
- Employee training
- Marketing
- Organizational skills
- Time management
- Multitasking capacity
- Problem-solving
- Interpersonal communication
- Conflict resolution
- Professional demeanor
Accomplishments
- Catering Coordinator of the Decade 2010-2020 (Panera Bread)
Timeline
Catering Manager
Panera Bread
10.2009 - Current
Shift Supervisor
Panera Bread
09.2004 - 10.2009
American School of Correspondence 2002-2006