ALISHA HARVAT
Patient Care Professional
Glendale,WI
Summary
Dedicated care professional, committed to supporting guests in feeling secure, comfortable, and carefree. Responsible team player always willing to assume additional responsibility to optimize patient care quality. Expertise in open communication, compassionate care, and helping guests live to the fullest.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Patient Service Representative
Advocate Aurora Health Care
02.2026 - Current
- Streamline appointment scheduling for increased patient convenience and reduced wait times.
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Patient Care Technician
MercyOne West Des Moines Medical Center
05.2022 - 05.2023
- Assisted patients with activities of daily living including helping with meals, ambulating and transferring using assistive devices, performing clinical skills, and bathing.
- Provided comfort and exceptional care in a med/surg/tele hospital setting.
- Supported and assisted nursing staff in any tasks they delegated.
Resident Assistant
Ripon College
05.2020 - 05.2021
- Provided residents with academic and personal coaching to facilitate success in higher education.
- Created and executed campus-wide programming to enrich campus life while adhering to COVID-19 restrictions.
Student Activities Office Manager
Ripon College
01.2019 - 05.2021
- Provided exceptional customer service by maintaining comprehensive procedural knowledge in order to inform students and answer their questions.
- Collaborated with student organization leaders in filling out and updating office paperwork.
- Coordinated all semester staff schedules to appoint front desk coverage and support biweekly staff meetings.
- Hired and trained each staff member while promoting collaboration and a healthy work environment.
Education
Osteopathic Medicine Program -
Des Moines University
Des Moines, IA10-2025
Bachelor of Arts - Chemistry-Biology, Spanish
Ripon College
Ripon, WI05.2021
Skills
- Patient advocacy
- Compassionate care
- HIPAA compliance
- Medical terminology knowledge
- EMR proficiency (Epic and Cerner)
- Teamwork
- Critical thinking
- Problem-solving
- Schedule coordination
- Interpersonal skills
Timeline
Patient Service Representative
Advocate Aurora Health Care
02.2026 - Current
Patient Care Technician
MercyOne West Des Moines Medical Center
05.2022 - 05.2023
Resident Assistant
Ripon College
05.2020 - 05.2021
Student Activities Office Manager
Ripon College
01.2019 - 05.2021
Bachelor of Arts - Chemistry-Biology, Spanish
Ripon College
Osteopathic Medicine Program -
Des Moines University