Roxana Roy
Geenville,SC
Summary
Compassionate Patient Service Representative with expertise in patient care, appointment scheduling, and electronic health records. Focused on enhancing patient satisfaction and optimizing administrative processes through effective communication and dedicated service.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Patient Service Representative
New Horizon Family Health Services
Greenville, SC
09.2024 - Current
- Delivered professional and compassionate customer service to enhance patient satisfaction in healthcare setting.
- Fostered a welcoming and positive experience for patients through attentive service.
- Helped patients with scheduling appointments and answering questions.
- Facilitated front-desk and administrative operations to ensure smooth patient flow.
- Communicated effectively with patients, healthcare professionals, and team members.
- Handled patient information professionally and maintained confidentiality.
Knitter
Miliken
Williamston, South Carolina
01.2024 - 06.2024
- Operated knitting machines to produce high-quality textiles efficiently.
- Assisted in training new employees on knitting techniques and machine operation.
- Collaborated with team members to ensure smooth production flow.
- Documented production logs to track daily output and machine usage.
- Followed safety protocols to create a safe working environment.
Cashier
Publix
Greenville, South Carolina
11.2022 - 12.2023
- Delivered friendly and efficient customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Processed customer purchases and payments accurately.
- Resolved customer questions and concerns, contributing to a positive shopping experience.
- Maintained an organized and professional checkout area.
- Collaborated with team members to ensure consistent and excellent service delivery.
Certified Trainer
Chick-fil-a
greenville, SC
12.2020 - 11.2022
- Trained and supported new team members to enhance onboarding experience.
- Guided employees in understanding workplace procedures and customer service expectations to improve service quality.
- Provided excellent customer service in a fast-paced environment.
- Demonstrated leadership, communication, and problem-solving skills.
- Fostered a positive and productive work environment through effective communication and team collaboration.
- Supported daily operations by coordinating tasks among team members.
Education
High School Diploma -
J.L. Mann High Schoool
Greenville, SC05-2023
Skills
- Appointment scheduling
- Patient intake management
- Patient information management
- Electronic health records
- Medical records management
- Insurance verification
- Medical terminology
- Patient care
- Direct patient care
- Vital sign monitoring
- Health screening coordination
- Patient advocacy
- Administrative support
- Client relations
- Team collaboration
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Nursing Assistant
Timeline
Patient Service Representative
New Horizon Family Health Services
09.2024 - Current
Knitter
Miliken
01.2024 - 06.2024
Cashier
Publix
11.2022 - 12.2023
Certified Trainer
Chick-fil-a
12.2020 - 11.2022
High School Diploma -
J.L. Mann High Schoool