ALISHA HAYNES
Wilson,NC
Summary
Driven professional with a proven track record at CITY OF WILSON, adept in customer service and problem-solving. Excelled in multitasking and active listening, contributing to innovative customer experience solutions and efficient payment plan negotiations. Skilled in appointment scheduling and call center operations, consistently enhancing BDC service delivery.
Overview
1
1
year of professional experience
Work History
BDC Service Representative
Hubert Vester Auto Group
03.2024 - Current
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Set up appointments with interested customers according to schedule availability.
- Made average of 60-80 outbound and inbound calls per day.
Payment Services Representative
CITY OF WILSON
08.2023 - 01.2024
- Provided exceptional support during high-volume periods, effectively managing multiple tasks while prioritizing deadlines.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Education
High School Diploma -
Beddingfield High School
Wilson, NC06.2022
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment Scheduling
- Customer Service
- Problem-solving abilities
- Active Listening
Languages
Spanish
Elementary
Timeline
BDC Service Representative
Hubert Vester Auto Group
03.2024 - Current
Payment Services Representative
CITY OF WILSON
08.2023 - 01.2024
High School Diploma -
Beddingfield High School
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