Alisha Heffner
Mechanicsburg,PA
Summary
Accomplished Municipal Services Clerk at Hampden Township, adept in utility billing and cash management. Proven ability to enhance customer satisfaction through exceptional service and telephone etiquette. Skilled in Springbrook software and Microsoft Office, contributing to efficient operations. Recognized for strong data entry capabilities and supporting finance tasks with precision.
Overview
18
18
years of professional experience
Work History
Municipal Services Clerk
Hampden Township
Mechanicsburg, PA
12.2007 - Current
Executes all tasks related to utility billing for township property owners, including creating and maintaining accounts using the Township's Springbrook software, entering payments, overseeing and processing delinquent collections, receiving usage data from water companies for quarterly billings, prepare and deliver daily bank deposits, works with the solid waste hauler regarding service requests, provide exceptional customer service to Township residents, perform back-up coverage as needed in the absence of receptionist. I also assist the Finance Director with other assigned responsibilities such as proofing bank reconciliations, purchase orders, journal entries and creating reports for annual audits.
Education
High School Diploma - College Prep
West Perry Senior High School
Elliottsburg, PA06-1998
Skills
- Telephone etiquette
- Customer satisfaction
- Ability to learn new skills
- Cash management
- Knowledge of accounting principles
- Understanding of electronic data processing equipment and support software, including Springbrook and Microsoft Office products
- Strong typing skills and 10-key adding machine knowledge with strong data entry capabilities
Timeline
Municipal Services Clerk
Hampden Township
12.2007 - Current
High School Diploma - College Prep
West Perry Senior High School