Alisha Herbert

helps manage daily operations in the grocery department. Responsibilities include directing staff, organizing inventory, ordering stock, maintaining plan compliance, and driving sales and profits. I step in for Grocery Department Leader when needed.

• Oversees stocking shelves and ensures accurate inventory tracking and ordering.
• Staff Leadership: Helps the manager plan daily work, schedule employees, and train team members.
• Customer Service: Resolves customer complaints and ensures shoppers have a great experience.
• Sales Goals: Helps track the department's financial performance and works to maximize profits while minimizing shrink (lost or stolen product).
• Safety & Sanitation: Ensures the work area stays clean and complies with all health and safety laws.

• Create Lessons: Make daily lessons based on a student's IEP (Individualized Education Program). An IEP is a legal document that sets special learning goals for a student.
• Track Data: Collect and review student data to see if learning goals are met.
• Run 1-on-1 or small group lessons as planned by the teacher.
• Record Progress: Track daily responses and graph the data to show how well a student is learning.
• Help with Daily Tasks: Assist students with daily needs like eating, walking, or using the restroom.
• Physical Requirements: Must be able to move quickly, run, and lift up to 50 lbs.

• Monitored daily patient activities to promote safety and compliance with treatment protocols.
• Assisted interdisciplinary teams in crafting personalized rehabilitation plans for patients.
• Supported new technicians through training on effective mental health care and crisis response techniques.
• Applied research-backed methods to guide patient behavior and enhance therapeutic results.

• Monitored access points to ensure safety and security of premises.
• Conducted routine patrols to detect and deter potential security breaches.
• Responded to alarms and incidents, coordinating with emergency services as necessary.
• Maintained detailed logs of daily activities and irregularities for review.
• Prevent illegal or inappropriate actions by maintaining a high visibility presence.· Patrol the building, facility, and perimeter of the premises.· Maintain metal detectors and bag check.· Report security breaches to law enforcement.· Assisting patrons and visitors in a friendly manner

• Operated food preparation equipment in compliance with safety standards.
• Managed inventory levels and ensured timely restocking of supplies.
• Trained new staff on food handling procedures and service protocols.
• Maintained cleanliness and organization of workstations during shifts.
• Cashier· Prepare and serve coffee/specialty drinks.· Prepare deserts to serve.· Maintain/rotate soda cooler and stock.· Maintain temperature logs.· Take inventory of supplies and order needed items.· Keep area clean and sanitized.· Provide visitors with a positive shopping experience.

• Prepared and served nutritious meals in compliance with dietary guidelines.
• Maintained cleanliness and organization of food service areas to ensure safety standards.
• Collaborated with team members to streamline food preparation processes for efficiency.
• Assisted in inventory management, ensuring adequate stock levels for meal service.
• · Cashier· Prepare food and cook for students.· Maintain daily production logs.· Order supplies.· Put away supplies/stock.· Process end of the day/month paperwork and production logs· Clean all areas of the kitchen.

• Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
• Processed returns and exchanges accurately, maintaining operational flow.
• Utilized point-of-sale systems to manage transactions and inventory updates.
• Assisted in training new staff on customer service protocols and product knowledge.

• Implemented strategies to enhance customer engagement during peak shopping periods.
• Developed solutions to streamline service procedures, improving overall response times.
• Mentored junior representatives, fostering a collaborative team environment and enhancing skills.
• Analyzed customer feedback to identify trends, driving improvements in service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.