Alisha Hernandez
Victorville,CA
Summary
Dynamic and engaging professional with a proven track record at Chick-fil-A and in educational settings, excelling in guest relations and staff coordination. Leveraged order taking expertise and a commitment to cleanliness to enhance customer satisfaction. Skilled in creating positive environments and fostering teamwork, significantly contributing to operational excellence.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Chick-fil-A
12180 Mariposa Rd Victorville, CA 92395
12.2023 - Current
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Adjusted food preparation methods in accordance with customer requests.
Preschool Teacher
Church
12221 Polar St STE 9 Hesperia, CA 92344
08.2023 - 12.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
Preschool Teacher's Assistant
Oak Hills High School
7625 Cataba Rd Oak Hills, CA 92344
08.2022 - 05.2023
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Encouraged children to interact with each other and participate in group activities.
Education
High School Diploma -
Oak Hills High School
7625 Cataba Rd Oak Hills, CA 9234405-2024
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Greeting guests
- Professional appearance
- Guest relations
- Staff coordination
Languages
Spanish
Full Professional
Timeline
FOH Team Member
Chick-fil-A
12.2023 - Current
Preschool Teacher
Church
08.2023 - 12.2023
Preschool Teacher's Assistant
Oak Hills High School
08.2022 - 05.2023
High School Diploma -
Oak Hills High School