Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alisha Hernandez

Victorville,CA

Summary

Dynamic and engaging professional with a proven track record at Chick-fil-A and in educational settings, excelling in guest relations and staff coordination. Leveraged order taking expertise and a commitment to cleanliness to enhance customer satisfaction. Skilled in creating positive environments and fostering teamwork, significantly contributing to operational excellence.

Overview

3
3
years of professional experience

Work History

FOH Team Member

Chick-fil-A
12.2023 - Current
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Adjusted food preparation methods in accordance with customer requests.

Preschool Teacher

Church
08.2023 - 12.2023
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.

Preschool Teacher's Assistant

Oak Hills High School
08.2022 - 05.2023
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Encouraged children to interact with each other and participate in group activities.

Education

High School Diploma -

Oak Hills High School
7625 Cataba Rd Oak Hills, CA 92344
05-2024

Skills

  • Order taking
  • Cleanliness
  • Salesmanship
  • Phone etiquette
  • Greeting guests
  • Professional appearance
  • Guest relations
  • Staff coordination

Languages

Spanish
Full Professional

Timeline

FOH Team Member

Chick-fil-A
12.2023 - Current

Preschool Teacher

Church
08.2023 - 12.2023

Preschool Teacher's Assistant

Oak Hills High School
08.2022 - 05.2023

High School Diploma -

Oak Hills High School

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Alisha Hernandez