Alisha Hossain
Queens,NY
Summary
Personable and adaptable professional with talent for multitasking and providing exceptional customer service. Understanding of travel regulations and proficient in handling booking systems and resolving passenger inquiries. Dedicated to ensuring seamless and pleasant travel experience for every passenger.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Swissport
07.2024 - Current
- Assisted passengers with check-in procedures and boarding processes.
- Handled baggage claims and addressed passenger inquiries efficiently.
- Coordinated with team members to ensure timely flight departures.
- Provided information on flight schedules, gate changes, and travel policies.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
Teacher's Assistant
Jamaica Gateway To The Sciences
09.2022 - 05.2023
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted classroom instruction by preparing educational materials and resources.
- Assisted lead teachers with lesson plan creation and materials development .
Education
Bachelor of Arts - Health Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY01.2028
High School Diploma -
Jamaica Gateway To The Sciences
Jamaica, NY06.2023
Skills
- Customer service management
- Passenger assistance
- Public announcements
- Staff training
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
Timeline
Passenger Service Agent
Swissport
07.2024 - Current
Teacher's Assistant
Jamaica Gateway To The Sciences
09.2022 - 05.2023
High School Diploma -
Jamaica Gateway To The Sciences
Bachelor of Arts - Health Sciences
New York City College of Technology of The City University of New York