Alisha Janow

Use of several computer programs, including Amazon Workspace and Geneysis, to manage high call volume.
Answering inbound calls from clients pertaining to the stimulus payment, troubleshooting issues that may delay the payment, and going over eligibility requirements.
Collaborate with fellow team members to improve processes and scripts to improve customer service satisfaction.

• Provide quality service to customers by providing one-on-one sanitation and detail cleaning
• Detail cleaning of all areas inclusive of Mission Control Center, Conference rooms, and Private offices
• Respond to calls for housekeeping problems and customer queries and requests
• Collaboration with cleaning team as well as perform any additional duties requested
• Coordination and implementation of Covid-19 Global Biorisk care program for team member health and safety.

• Resolved issues related to document control processes in a timely manner.
• Transferred transcribed materials into electronic health records system.
• Edited drafts originating from speech recognition software to eliminate errors and improve flow.
• Participated in internal meetings relating to improvements in quality assurance practices.
• Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
• Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
• Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
• Transcribed dictation for variety of medical reports.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

• Check patient vitals
• Mobility assistance for patients: moving in and out of beds, baths, wheelchairs, or automobiles
• Personal care for patients: grooming, bathing, and other needs or requests
• Interact, converse with, or read aloud to patients to keep them mentally healthy and alert
• Maintain records of patient care to report condition, progress, or problems
• Communicate observations with supervisor or case manager.

• Create, maintain, and enter information into databases
• Complete forms in accordance with company procedures for legal and regulatory compliance
• Extensive use of computer software systems for database management
• Complete inbound and outbound calls with clients for deferment, forbearance, and/or payment plan coordination.