Alisha Jones

• Assisted customers with inquiries regarding Player's Club benefits and promotions.
• Processed membership applications and maintained accurate customer records in database systems.
• Coordinated special events and activities to enhance member engagement and loyalty.
• Provided exceptional customer service to ensure positive experiences for club members.
• Educate patrons on promotions,rewards, and player benefits distribute daily promotional items following internal control procedures.
• Maintain a positive, high-energy atmosphere to enhance the guest experience.
• Resolve account and promotional questions efficiently and professionally.
• Leadership & Supervisor Relevance:

Trusted in high-visibility, guest facing role.

• Conducted accurate cash counting and reconciliation for gaming operations.
• Collaborated with team members to ensure efficient soft count processes.
• Maintained compliance with internal controls and regulatory requirements during cash handling.
• Identified discrepancies in cash counts and reported findings to management promptly.
• Pull hot boxes from casino floor and replace with secured with cold boxes following strict chain-of-custody procedures.
• Operated currency count machines, poker chip sorters and hot box scanning systems.
• Counted and verified large volumes of currency with precision and accountability.
• Maintained compliance with surveillance, security, and gaming regulations.

• Prepared and served high-quality beverages, adhering to Starbucks standards for taste and presentation.
• Maintained cleanliness and organization of workspace, ensuring compliance with health and safety regulations.
• Provided exceptional customer service, fostering a welcoming environment that enhanced customer satisfaction.
• Operated espresso machines and other equipment efficiently, demonstrating proficiency in beverage preparation techniques.

• Administered patient care tasks, including vital sign monitoring and medication administration.
• Assisted in managing patient records using electronic health record systems.
• Coordinated patient appointments and communicated effectively with healthcare providers.
• Educated patients on treatment plans and preventative care measures to enhance compliance.