Alisha Lozanski
Roy,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
International House Of Pancakes
Riverdale, UT
01.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Bartender Supervisor
Sparetime Lanes
Roy, UT
04.2022 - 01.2023
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored daily sales transactions to ensure accuracy.
Hospitality Team Member
Dennys Restaurant
Layton, UT
08.2021 - 05.2022
- Provided customer service to ensure guest satisfaction.
- Assisted with the preparation of food and beverage items for customers.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Performed opening and closing duties as assigned by management.
Hospitality Team Member
Applebee's Grill + Bar/ Village Inn
Riverdale, UT
03.2019 - 08.2021
- Supported highest standards of conduct and service to support company reputation.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Performed scheduled inventory counts and supply audits.
- Coordinated inventory, stocking and ordering.
Hospitality Manager
Black Bear Diner Restaurant
Ogden, UT
03.2017 - 02.2019
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Researched new products or services that could be introduced to enhance the guest experience.
Skills
- Service Quality Management
- Inventory Management
- Compliance Enforcement
- Workflow Management
- Crew Leadership
- Microsoft Word
- PPE Compliance
- Supervision and leadership
Timeline
Assistant General Manager
International House Of Pancakes
01.2023 - Current
Bartender Supervisor
Sparetime Lanes
04.2022 - 01.2023
Hospitality Team Member
Dennys Restaurant
08.2021 - 05.2022
Hospitality Team Member
Applebee's Grill + Bar/ Village Inn
03.2019 - 08.2021
Hospitality Manager
Black Bear Diner Restaurant
03.2017 - 02.2019