Alisha Marrero
Cleveland,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Eternity Monuments
01.2023 - Current
- Responded to inquiries from callers seeking information about grave markers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled deliveries to local cemeteries weekly.
- Generated invoices upon receipt of billing information and tracked collection progress.
Patient Service Representative
Cleveland Clinic
04.2015 - 10.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Coded correct procedures for physician and billing purposes.
Education
Licensed Practical Nurse - Nursing
Cuyahoga Community College
Cleveland, OH05.2021
High School Diploma -
Dixie M Hollins
St. Petersburg, FL06.2011
Skills
- Spreadsheet Development
- Word Processing
- Microsoft Office proficiency
- 40-45 WPM
- File management
- Payment Collection
- HIPAA Compliance
Timeline
Office Administrative Assistant
Eternity Monuments
01.2023 - Current
Patient Service Representative
Cleveland Clinic
04.2015 - 10.2021
Licensed Practical Nurse - Nursing
Cuyahoga Community College
High School Diploma -
Dixie M Hollins