Alisha Matias
East Hartford,CT
Summary
Detail-oriented professional with a background in Psychology and a strong foundation in analytical thinking and communication. Expertise in training and mentoring staff to enhance service quality and team performance. Committed to applying skills in coaching and conflict resolution to support team success in healthcare and human services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
West Hartford, CT
09.2025 - Current
- Developed and implemented training programs for new baristas, enhancing product knowledge and customer service skills.
- Mentored junior staff in espresso preparation techniques, ensuring consistency in beverage quality and presentation.
- Conducted regular performance evaluations, providing constructive feedback to improve team efficiency and morale.
- Streamlined onboarding processes for new hires, reducing training time while maintaining high service standards.
- Collaborated with management to identify skill gaps, tailoring training sessions to address specific team needs.
- Established best practices for inventory management, optimizing supply usage and minimizing waste during shifts.
- Enhanced customer engagement strategies through role-playing exercises, resulting in improved satisfaction scores within the team.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Team Lead
Burger King
Hartford, CT
04.2023 - 07.2025
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed staff schedules to maintain optimal coverage during peak hours for enhanced customer experience.
- Managed conflict resolution among team members, fostering a collaborative work environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Psychology
University of Connecticut
Storrs, CT05.2029
High School Diploma -
Academy of Science And Innovation
New Britain, CT06.2025
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Order taking
- Barista mentoring
- POS system operation
- Staff coaching
- Sales expertise
- Espresso preparation
- Employee performance management
- Complaint handling
- Training materials
- Sales proficiency
- Health codes compliance
- Training background
- Active listener
- Attention to detail
- Clear communication
- POS systems
- Opening and closing duties
- Decision-making
- Menu memorization
- FLUENT IN SPANISH
Accomplishments
- Became Barista Trainer less than a year working at Starbucks
- Completed Seal of Biliteracy in High School
- Student of the Month during Senior Year
Certification
Honors With Distinction
Barista Trainer
Languages
Spanish
Timeline
Barista Trainer
Starbucks
09.2025 - Current
Team Lead
Burger King
04.2023 - 07.2025
Bachelor of Science - Psychology
University of Connecticut
High School Diploma -
Academy of Science And Innovation