Alisha McCoy
Katy,TX
Summary
Experienced professional seeking a challenging position, which will afford the opportunity for continued growth and advancement
Overview
12
12
years of professional experience
Work History
Mortgage Closing Manager
Amcap Mortgage Ltd
06.2021 - Current
- Direct day to day management, attendance, training, hiring, recruiting, and performance reviews for all closing staff
- Collaborated with underwriting, processors, and title companies to ensure timely closings.
- Managed a high volume of loans, maintaining strict deadlines and prioritizing tasks effectively.
- Reduced errors in mortgage documents with thorough review and attention to detail.
- Ensured compliance with all state and federal regulations during the mortgage closing process.
- Increased overall efficiency by proactively addressing potential issues prior to closing dates.
- Supported team members as a subject matter expert on complex loan transactions and regulatory requirements.
- Maintained accurate records of closed loans, ensuring proper documentation for audit purposes.
Closing Team Lead
Amcap Mortgage Ltd
01.2016 - 06.2021
- Improved closing efficiency by streamlining processes and implementing best practices.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
Senior Mortgage Closer
Amcap Mortgage Ltd
01.2012 - 01.2016
- Improved loan closing process by implementing efficient document preparation and verification procedures.
- Streamlined mortgage closing procedures for faster processing times and higher customer satisfaction rates.
- Reduced errors in mortgage documents with thorough review and attention to detail.
- Collaborated with underwriting, processors, and title companies to ensure timely closings.
- Managed a high volume of loans, maintaining strict deadlines and prioritizing tasks effectively.
Education
Houston Community College
Houston, TXSkills
- Mortgage Lending
- Regulations Compliance
- Risk Management Policies
- Customer Service
- Loan Closing
Timeline
Mortgage Closing Manager
Amcap Mortgage Ltd
06.2021 - Current
Closing Team Lead
Amcap Mortgage Ltd
01.2016 - 06.2021
Senior Mortgage Closer
Amcap Mortgage Ltd
01.2012 - 01.2016
Houston Community College
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