Lisa Jarrett

• Required to oversee day to day closing operations
• Ensured accuracy and compliance of post closing mortgage files and documentation in accordance with investor lending guidelines and state and federal regulations.
• Worked with processors, underwriters and other professionals to complete all necessary mortgage laon documetation.
• Provided guidance to team leads to improve team efficiency
• Developed refinements to streamline closing processes.
• Mitigated business risks by working closely with staff members and assessing performance.
• Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.

• Analyzed information gathered by investigation and report findings and recommendations.
• Interacted with clients and employees, which helped cultivate positive working relationships.
• Viewed reports regularly to ensure processing efficiency.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Resolved complex, severe exposure claims using high service oriented file handling.

Contract Position:

• Built relationships with vendors to foster quality service delivery.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Successfully completed rigorous benefit training program/benefit confirmation and determination.

• Trained new employees on proper protocols and customer service standards.
• Employee shift scheduling, taking into account customer traffic and employee strengths.
• Reported issues to executive management with great detail.
• Enhanced communication and partnership between staff and vendors.
• Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Assessed operational needs to develop practical solutions.

• Professional Development: Mortgage Loan processing/Mortgage Underwriting.