Alisha McCracken
Chilhowie,VA
Summary
Tenacious Child Support Officer with 5 years of experience working as a Support Enforcement Specialist Sr in Abingdon VA. Communicating effectively, both verbally and in writing. Adept at establishing paternity and enforcing child support orders. Talented at researching and reviewing pertinent records to gather information on vital cases.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Support Enforcement Senior
Virginia Department
Abingdon, VA
12.2019 - Current
- Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as help parents who depend on those payments
- I serve as the Support Enforcement Specialist Senior as lead program agent on assigned child support case management team
- I engage families for success so that they may have the financial and family support that they need in order to grow and thrive
- My duties include managing the most complex cases of child support obligations and health care coverage in functional areas
- I also support a team of specialists who are assigned those cases
- I train, orient, cross-train, and retrain specialists in procedures to determine, assess, and modify obligations
- This works to ensure compliance of child support and/or medical support orders
- It also works to apply a number of administrative and judicial actions, provide testimony in court proceedings when required, draws on extensive knowledge of a range of case management processes to ensure compliance, and influence non-custodial parents and support custodial parents and their children
- I have experience delivering training to improve processes and results, developing a schedule to assess training needs
- Consult with other trainers, managers, and leadership
- Conceptualize training materials based on data and research, communicating training needs and online resources, maintaining a database of all training materials, and conducting training through new materials
- I have established positive, ongoing professional relationships with customers and co-workers
- I have handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy
- In addition, I have trained new hires in efficient service, and developed a rigorous training program
- I have familiarity with company policies and legal guidelines of the field as well.
Support Enforcement Specialist
Virginia, Enforcement
Abingdon, VA
05.2018 - 12.2019
- I have the ability to interact with a variety of individuals in a service setting to tactfully solve problems
- I have the ability to handle difficult situations where conflict is encountered, the ability to work independently, and the ability to plan, organize, and handle multiple priorities in a case management in a caseload setting
- I am advanced when it comes to information collection through interviewing and obtaining and/or reviewing records, documents, reports
- In addition, I have the ability to analyze and determine the appropriate action in order to achieve the most positive results
- I am extremely skilled when it comes to interpreting and applying laws, regulations, policies and procedures to ensure compliance and produce outcomes
- I am advanced with the use of a personal computer and automated information systems
- I have experience in both effective oral and written communication, and I also have the skills it takes to work in a considerate and respectful way as a team member to set and to achieve team goals
- I have the ability to establish and sustain relationships with parents who have payment obligations, as well as parents who depend on those payments
- I have the ability to develop competence and independence to successfully meet the challenges of managing cases
- I have experience in case management and gathering/organizing client documentation to process financial transactions along with maintaining case activities
- I have knowledge of and experience in legal processes
- This knowledge and experience includes preparing legal documents along with providing court testimony.
Program Support Technician
Virginia, Enforcement
Abingdon, VA
12.2017 - 05.2018
- A program support technician completes administrative and programmatic duties for child support cases, gathers and organizes information to meet requirements, creates and updates client records in the automated system, and processes documents in assigned case management functions
- In addition, a program support technician communicates with clients and internal staff in timely, accurate, and complete manner
- They provide excellent customer service, have experience in case management, and gather along with organize client documentation in order to process financial transactions and maintain case activities.
Staffing Coordinator
Atwork Personal Services
Abingdon, VA
05.2017 - 12.2017
- I was responsible for maintenance and growth of client company relationships, along with recruiting and identifying quality candidates for client jobs orders through ad postings and other sourcing methods
- I was responsible for conducting interviews and references checks as well
- I administered testing (drug, skills, training orientation, managed employer relations to include counseling, coaching, discipline and discharge, and maintained regular follow ups with associates to ensure job satisfaction and addresses any concerns
- My duties included developing and implementing staffing solutions, adhering to company guidelines and maintaining industry regulations, assisting the HR department with hiring, and training and onboarding new employees
- I created daily staffing reports, monitored employee performance, and submitted weekly reports to management
- I determined staffing shortfalls and reported job vacancies along with scheduling problems to human resources
- I worked to confirm staff details and their working hours to ensure accurate employee compensation
- I also helped employees understand their duties and their responsibilities along with the company’s operating procedures and rules
- I accomplished staff job results by coaching, counseling, and disciplining employees.
Benefit Program Specialist II
Wythe County Department Social Services
Wytheville, VA
10.2013 - 06.2017
- My job responsibilities included interviewing applicants and recipients for public assistance programs based upon Federal, State, and local guidelines, evaluating eligibility utilizing policy manuals, procedures and guidelines, and interpreting and implementing Federal/State benefit programs regulations, guidelines
- I also processed benefits applications
- I collected and verified data to calculate benefit payment amounts, handled changes in client status by updating information, educated customers on their rights and responsibilities, along with verified information through correspondence, telephone, and in-person interviews
- In addition, I prepared case narrative/documentation.
Medicaid Patient Representative
Smyth County Community Hospital
Marion, VA
08.2011 - 09.2013
- My responsibilities included reviewing the hospital census and utilizing established referral methods to identify self-pay patients on a daily basis
- I screened those patients who were in-house and were designated self-pay for state, county and/or federal eligibility assistance programs, initiated the application process when possible, and identified specific patient needs and directed them to the appropriate agency for assistance
- I introduced the patients to MedAssist services and informed them that we will be contacting them on a regular basis about their progress
- I provided transition, as applicable, for the back end Patient Account Representatives to develop a positive relationship with the patient
- I recorded all patient information on the designated in house screening sheet, documented the results of the screening in the onsite tracking tool and hospital computer system, identified out-patient accounts from the census, and reviewed the system for available information for each outpatient account identified as self-pay
- I screened patients on site as able, and attempted to reach patient by telephone if unable to screen on site
- Lastly, I documented out-patient accounts, when accepted, in the hospital system.
Store Team Lead
Walgreens
Marion, VA
08.2007 - 09.2011
- I trained store staff on products and sales training materials, delivered training sessions, and reviewed staff job results and their learning needs with the retail store manager
- I developed and implemented new product training, evaluated competition by visiting competing stores, gathered information such as the style, quality, and prices of competitive merchandise, purchased inventory by researching emerging products and anticipating buyer interest, along with negotiating volume price breaks
- I placed and expedited orders, along with verified receipts
- Specific work elements: Handling staff scheduling, monitoring team’s performance to ensure they meet daily goals, verifying individual performance by using tracking systems, coaching team members to improve performance, motivating team members, leading and attending scheduled training programs, identifying individual shortcomings of team members and helping them through customized coaching, reporting team development and activities to high-level managers or human resources, hiring and promoting team members, helping with customer service, and submitting ideas to increase productivity of his/her team, among others
- Managed Walgreens payroll for company, assisted with monthly fundraisers to promote company, and acted and served as Store Team Lead for more than 5 years
- Established positive, ongoing professional relationships with customers and co-workers
- Handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy
- Supervised and coordinated 8-10 employees
- Trained new hires in efficient service, and developed a rigorous training program
- Experienced supervisor with expertise in prioritizing work, developing efficient workflow and managing employees to achieve operational goals
- Proficient and forward-thinking professional, well versed in setting goals for performance in line with company’s vision.
Head Photo Specialist
Walgreens 1460 Lee Highway
Bristol, VA
02.2005 - 08.2007
- I supervised the Photo Department, provided excellent customer service to customers, ensured all deadlines were met, improved sales, and promoted fundraisers along with monthly photo shoots in hopes to increase sales.
Education
Bachelor - Business Administration
King University
05.2023
Administrative Support Technology
Virginia Highlands Community College
01.1999
General Studies Diploma -
Chilhowie High School
01.1997
Skills
- Excellent Research Skills
- Regulations and Laws Understanding
- Child Support Laws Knowledge
- Legal Terminology Expertise
- Client Management
- Great Team Player
- Community Referrals
- Conducting Interviews
- Computer Skills
- Team Management
- Data Management
- Active Listening
- Reliable & Trustworthy
- Problem Resolution
- Flexible Schedule
- Supervision & Leadership
- Conflict Resolution
- Customer Service
- Organizational Skills
- Training & Development
- Planning & Organizing
Timeline
Support Enforcement Senior
Virginia Department
12.2019 - Current
Support Enforcement Specialist
Virginia, Enforcement
05.2018 - 12.2019
Program Support Technician
Virginia, Enforcement
12.2017 - 05.2018
Staffing Coordinator
Atwork Personal Services
05.2017 - 12.2017
Benefit Program Specialist II
Wythe County Department Social Services
10.2013 - 06.2017
Medicaid Patient Representative
Smyth County Community Hospital
08.2011 - 09.2013
Store Team Lead
Walgreens
08.2007 - 09.2011
Head Photo Specialist
Walgreens 1460 Lee Highway
02.2005 - 08.2007
Bachelor - Business Administration
King University
Administrative Support Technology
Virginia Highlands Community College
General Studies Diploma -
Chilhowie High School