Alisha Moore
Jacksonville,FL
Summary
Detail-oriented Scheduling Access Representative skilled in electronic scheduling and customer service. Proven ability to enhance patient access and resolve conflicts while maintaining HIPAA compliance.
Overview
6
6
years of professional experience
Work History
Scheduling Access Representative
TTEC
Jacksonville, Florida
11.2022 - 04.2026
- Schedule, cancel, and reschedule patient appointments across multiple departments using electronic scheduling systems.
- Verify patient insurance, demographic, and referral information to ensure accurate registration and billing workflow.
- Answer high-volume inbound calls and provide clear information regarding appointment availability, preparation instructions, and office policies.
- Maintain accurate patient records while complying with HIPAA and organizational confidentiality standards.
- Coordinate with providers, clinics, and patients to resolve scheduling conflicts and improve access to care.
- Support efficient patient flow by identifying urgent scheduling needs and escalating issues when appropriate.
Customer Service Representative
ADT
Boca Raton, Florida
04.2020 - 10.2022
- Assisted customers in person, by phone, or by email with questions, orders, and concerns to enhance their experience.
- Resolve complaints professionally and efficiently.
- Process transactions, returns, and exchanges accurately.
- Maintain customer records and update account information.
- Collaborated with team members to provide high-quality customer service and support.
- Provided timely support to improve customer satisfaction and resolve inquiries effectively.
Customer Service Collections Representative
TD Bank
Jacksonville, FL
01.2021 - 03.2021
- Contacted customers about past-due accounts via phone, email, or mail to facilitate timely payments.
- Explain account balances, payment terms, and available repayment options.
- Negotiated payment arrangements and followed up on missed payments to ensure account resolution.
- Resolved customer billing disputes and documented account activity to maintain accurate records.
- Maintain compliance with company policies and collection regulations.
- Provide professional customer service while meeting collection targets
Education
High School Diploma -
Terry Parker
Skills
- Customer service
- Collections
- Account management
- Payment processing
- Billing support
- Negotiation
- Phone etiquette
- Data entry
- CRM/software systems
- Record keeping
- Time management
- Microsoft Office
- Compliance management
- Electronic scheduling
- Dispute resolution
- Payment terms
- Attention to detail
- Transaction processing
- Problem solving
- Appointment scheduling
Languages
English
Professional
Timeline
Scheduling Access Representative
TTEC
11.2022 - 04.2026
Customer Service Collections Representative
TD Bank
01.2021 - 03.2021
Customer Service Representative
ADT
04.2020 - 10.2022
High School Diploma -
Terry Parker