Melody Goodall
Adort Houston
Houston,TX
7
years of professional experience
Professional with robust experience in customer service and call center operations. Adept at handling high volumes of inbound and outbound calls, scheduling, and providing accurate information. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Known for excellent communication skills, problem-solving abilities, and maintaining confidentiality. Experienced with managing resolving customer inquiries efficiently. Utilizes strong communication to improve customer satisfaction. Knowledge of customer service protocols and adept at adapting to dynamic environments.
Work History
Access Center Representative-Central Scheduling
3 Years 7 Months- Improved customer experience by promptly addressing inquiries, resolving issues to increase satisfaction.
- Managed multiple priorities in fast-paced environment, ensuring effective service delivery.
- Boosted 90% first-call resolution rates by thoroughly assessing caller needs.
- Coordinated communication between patients and healthcare providers to ensure timely follow-up care.
- Managed high-volume incoming calls to assess patient needs and schedule appointments efficiently.
Clinical Assistant
11 Months- Expedited check-in procedures for patients, resulting in reduced wait times and improved overall experience at the clinic.
- Collaborated with clinical staff to maintain accurate records of patient information and appointment history.
- Enhanced patient satisfaction by efficiently scheduling 50 plus appointments and managing appointment changes.
- Coordinated patient scheduling and managed appointment logistics for efficient clinic operations.
- Assisted in administering medications and monitoring patient vital signs to ensure safety and compliance.
Car Dealership Billing Administrative Assistant
2 Years 9 Months- Regulations by staying updated on changes in laws and policies related to car dealership operations.
- Excellent communication skills, both verbal and written.
- Processed billing documents, ensuring accuracy and compliance with dealership policies.
- Coordinated communication between departments to resolve billing disputes effectively.
Education
Bachelor of Science - Nursing
High School Diploma
Skills
Complaint resolution
Typing speed
Phone etiquette
Goal oriented
Customer relationship management (CRM) software
Problem-solving
Microsoft Stream
Call handling
Customer service
Active listening
Critical thinking
Timeline
Access Center Representative-Central Scheduling
Adort Houston
02.2023 - CurrentRead More
Clinical Assistant
Harris County Community
02.2022 - 01.2023Read More
Car Dealership Billing Administrative Assistant
Ford
06.2019 - 03.2022Read More
Pearland High School
High School Diploma
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Fortis College
Bachelor of Science from Nursing
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