C. Loren Smith
Boulder,CO
Summary
A dedicated and motivated individual with strong communication, organizational, and multitasking skills, seeking a position in communication where I can leverage my volunteer experience, entrepreneurial skills, and transferable abilities to contribute to the success of the team.
Overview
20
20
years of professional experience
Work History
Scheduling Center Representative
Midtown Chimney Sweeps
08.2024 - Current
- Manage scheduling and appointment coordination for chimney sweeping services using Vonigo software to ensure seamless customer experience.
- Provide exceptional remote customer service, addressing inquiries, resolving scheduling conflicts, and ensuring customer satisfaction.
- Maintain accurate records of client information and service requests, demonstrating attention to detail and organizational skills.
- Coordinate with field technicians and clients to optimize route efficiency and service delivery.
- Created Spanish scripts to better assist Spanish-speaking customers, enhancing accessibility and customer service quality.
Singer/Songwriter
Self
05.2005 - Current
- Composed and produced original music, managing all aspects of the creative process from writing to recording.
- Marketed and promoted music through social media, email newsletters, and live performances, growing a dedicated fan base.
- Coordinated and performed at various events, managing logistics and communicating with event organizers.
- Designed promotional materials, including posters, flyers, and social media content, to enhance brand visibility.
- Collaborated with other artists and industry professionals to create and perform music, demonstrating strong interpersonal skills.
- Collaborated with producers at Bart Rose Studios to fine-tune songs or albums, releasing one album and 3 singles.
Volunteer Lead Worship Pastor
The Crossroads
07.2018 - 10.2020
- Led weekly worship services, ensuring smooth coordination and clear communication with team members and congregation.
- Prepared and delivered inspirational messages, fostering community and engagement among attendees.
- Organized and led team meetings, providing guidance and support to worship team members.
- Coordinated special events and holiday services, managing logistics and communication.
- Managed the church's social media accounts, promoting events and engaging with the community online.
Manager and Co-Owner
FasTaco
01.2011 - 10.2015
- Managed daily operations of the restaurant, ensuring high standards of customer service and food quality.
- Supervised and trained staff, fostering a positive and efficient work environment.
- Developed and implemented marketing strategies to increase customer base, including social media campaigns and local advertising.
- Handled financial responsibilities, including budgeting, bookkeeping, and payroll.
- Organized and promoted special events and catering services, enhancing community engagement and business growth.
Education
Bachelor of Arts - Psychology, Pre-Law
Naropa University
Boulder, COSkills
- Strong interpersonal and communication skills
- Event planning and coordination
- Time management and multitasking
- Leadership and team management
- Basic graphic design skills (Canva, Adobe Spark)
- Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Suite, and Vonigo
- Complaint resolution
- Call center experience
Languages
American Sign Language
Limited Working
Spanish
Elementary
Timeline
Scheduling Center Representative
Midtown Chimney Sweeps
08.2024 - Current
Volunteer Lead Worship Pastor
The Crossroads
07.2018 - 10.2020
Manager and Co-Owner
FasTaco
01.2011 - 10.2015
Singer/Songwriter
Self
05.2005 - Current
Bachelor of Arts - Psychology, Pre-Law
Naropa University
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