Alisha Ortiz
Lodi
Summary
Efficiency-driven Office Administrator with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Articulate communicator knowledgeable about invoicing, spreadsheet management and report writing. Proficient understanding of Word/Excell implementations to meet organizational projections. Well-rounded Office Administrator possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
15
15
years of professional experience
Work History
Front Desk Coordinator
Tenafly Dental Associates
09.2022 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Office Administrator
Lucille Van Hook, MD
11.2016 - 01.2019
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Dental Assistant
Haber Bruce, DDS
09.2011 - 04.2013
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Laid out dental instruments and equipment before procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Cashier
McDonald's Restaurant
01.2009 - 09.2011
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Phlebotomy Certification - Phlebotomy
ABC Training Center
04.2022
Dental Assistant Certification - Dental Assisting
CUNY in The Heights
06.2017
GED -
Westchester Education Center
03.2007
Skills
- Office Supply Management
- Problem Resolution
- Work Planning and Prioritization
- Teamwork and Collaboration
- Time Management
- Customer Service
- Data Entry
- Schedule Management
- Multi-Line Phone Systems
- Typing Speed
Timeline
Front Desk Coordinator
Tenafly Dental Associates
09.2022 - Current
Office Administrator
Lucille Van Hook, MD
11.2016 - 01.2019
Dental Assistant
Haber Bruce, DDS
09.2011 - 04.2013
Cashier
McDonald's Restaurant
01.2009 - 09.2011
Phlebotomy Certification - Phlebotomy
ABC Training Center
Dental Assistant Certification - Dental Assisting
CUNY in The Heights
GED -
Westchester Education Center
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