Alisha Pickett
Montgomery,AL
Summary
Proven assistant manager with expertise in team leadership and staff training. Known for enhancing customer service quality and optimizing workflow through effective scheduling strategies.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Cirlce K
Montgomery AL
08.2019 - 03.2026
- Led staff training programs to enhance operational efficiency and customer service quality.
- Developed scheduling strategies to optimize workforce productivity and meet store demands.
- Managed inventory levels, ensuring accuracy and timely replenishment of stock items.
- Implemented promotional campaigns, resulting in increased sales and customer engagement.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Crew Leader
McDonald's
Montgomery Al
05.2018 - 09.2019
- Oversaw inventory management, minimizing waste while maintaining stock levels.
- Trained employees in time management and proper ways to complete job duties.
- Conducted performance evaluations, providing feedback to enhance team development.
- Monitored team members to verify work quality and address concerns.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Cashier
Murphy USA
Montgomery Al
03.2006 - 06.2011
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer, ensuring accuracy during cash handling and end-of-shift reconciliation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
No Degree -
Robert E Lee High School
Montgomery AlSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Staff supervision
- Team motivation
- Workload management
- Staff management
- Team building
Timeline
Assistant Manager
Cirlce K
08.2019 - 03.2026
Crew Leader
McDonald's
05.2018 - 09.2019
Cashier
Murphy USA
03.2006 - 06.2011
No Degree -
Robert E Lee High School