Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Alisha Puchalski

Honolulu,Hawaii

Summary

to secure a position in the transportation industry

Overview

4
4
years of post-secondary education
19
19
years of professional experience

Work History

Customer Service Technician

Hawaii Pacific Health
Honolulu, HI
03.2015 - Current
  • Answer 100+ calls per day
  • Assisted patients with inquiries and troubleshooting issues effectively.
  • Provided technical support for hospital equipment and software systems.
  • Collaborated with medical staff to resolve technical problems promptly.
  • Documented service requests and resolutions in the tracking system.
  • Applied expertise in medical terminology to improve patient care and documentation.
  • Assist patients/pharmacies with medication refills
  • Confirm/schedule appointments for patients discharging from the hospital
  • Work with other departments to coordinate surgery/consultations
  • Knowledge of both front & back office tasks
  • Provide assistance/information to those needing urgent medical attention
  • Coordinated maintenance schedules for healthcare devices and equipment.
  • Trained new staff on customer service protocols and system usage.
  • Ensured compliance with safety regulations during equipment handling.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.

Office Manager

Hawaii Braces
Honolulu, HI
05.2007 - 05.2013
  • Managed employee work schedules to ensure adequate coverage and smooth operations
  • Procured office supplies, equipment, and uniforms to support daily operations
  • Oversaw scheduling workflow for patients to enhance appointment efficiency and patient satisfaction
  • Managed financial records for corporate accounts
  • Maintained corporate accounts
  • Purchased Supplies office equipment & uniforms
  • Coordinated travel to events or dental summit meetings

Education

Bachelor of Journalism -

Hawaii Pacific University
Honolulu, HI
08.2000 - 08.2004

Diploma -

Roosevelt High School

Degree/Certification - Medical Reimbursement Specialist

Leeward Community College
Honolulu, HI

Skills

  • Technical support
  • Equipment maintenance
  • Medical terminology
  • Software troubleshooting
  • Service documentation
  • Appointment scheduling
  • Workflow management
  • Compliance adherence
  • Team training
  • Effective communication

Volunteer Experience

  • PAL youth sports league
  • Papakolea Homestead Community Outreach
  • Auwaiolimu Congregational Church, Kupuna Services Committee

Timeline

Customer Service Technician

Hawaii Pacific Health
03.2015 - Current

Office Manager

Hawaii Braces
05.2007 - 05.2013

Bachelor of Journalism -

Hawaii Pacific University
08.2000 - 08.2004

Diploma -

Roosevelt High School

Degree/Certification - Medical Reimbursement Specialist

Leeward Community College
Alisha Puchalski