Alisha Rountree
Greenville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Endurance Warranty
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Papa Pal Health Care Services
03.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Healthcare Receptionist
Care 1 Assisted Living
08.2014 - 03.2021
- Managed communications including phone calls, emails, and client interactions for smoother operations.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associates Degree - Medical Coding And Billing
Fayetteville Technical Community College
Fayetteville, NC06.2019
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Complaint resolution
Timeline
Customer Service Representative
Endurance Warranty
08.2024 - Current
Customer Service Representative
Papa Pal Health Care Services
03.2021 - 08.2024
Healthcare Receptionist
Care 1 Assisted Living
08.2014 - 03.2021
Associates Degree - Medical Coding And Billing
Fayetteville Technical Community College