Alisha Serrano Marrero
Hartford,CT
Summary
Proven track record of delivering high-quality results in fast-paced environments, demonstrating exceptional commitment to excellence and continuous improvement. Adept at managing multiple projects simultaneously, fostering collaborative team environments, and ensuring client satisfaction. Strong communicator with a reputation for integrity, reliability, and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express
Hatillo, Puerto Rico
02.2023 - 03.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Collaborated with other team members to ensure timely completion of tasks.
Bartender
Downtown Flavortown
Pigeon Forge, TN
09.2022 - 12.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured product quality and safety standards were met throughout the inventory process.
- Answered incoming customer inquiries regarding product and service information.
Restaurant Supervisor
Rest. El Coitre
Utuado, Puerto Rico
06.2020 - 09.2022
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Ensured all dishes were prepared according to restaurant standards.
Education
Associate of Arts - Mixology & Bartending
National University College
Arecibo, Puerto Rico01-2019
Skills
- Payment Processing
- Customer Service
- Quality Control
- Menu Memorization
- Quick Learner
- Teamwork and Collaboration
- Works Well Under Pressure
- Organization
- Inventory Control
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Shift Leader
Panda Express
02.2023 - 03.2024
Bartender
Downtown Flavortown
09.2022 - 12.2022
Restaurant Supervisor
Rest. El Coitre
06.2020 - 09.2022
Associate of Arts - Mixology & Bartending
National University College