- Animal Care
- I like working with my hands and fixing things/ DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing - poetry, reflections, and short stories
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration (specifically foraging for wild mushrooms and edible plants)
- Learning new cooking techniques and expanding my culinary skills
- Avid Reader
Alisha Sloan
Birmingham,AL
Summary
Results-oriented professional with a proven track record at Bradford Health Services, and strong background in regional management, adept at driving growth and operational excellence. Consistently trusted to develop, train, and lead cross-functional teams and implement strategic initiatives that align with organizational goals. Known for fostering collaborative environments and adapting to changing business needs, while emphasizing quality patient care, referral relations, and payor mix.
Overview
17
17
years of professional experience
Work History
Regional Director of Admissions Operations
Bradford Health Serivces
02.2025 - Current
- Streamline operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivate employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced daily reports to analyze job performance at multiple sites against team and corporate goals.
- Serve as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Lead a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Establish strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
Interim Director of Admissions
Cornerstone of Recovery (Bradford Health Services)
09.2024 - 02.2025
- I was called back to Cornerstone of Recovery to assess the performance of the Director of Admissions in place and to provide on-site support during and after his transition out of the company.
- Traveled to Knoxville weekly to ensure adequate onsite support and efficiency of admissions, re-trained staff to adhere to standardized processes and improve team communication.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Brought metrics and conversions up to benchmark goals by setting and maintaining expectations and working with team leads and admissions manager to establish open cooperation and team functionality.
- Served as primary contact for coordination of admissions, staff related concerns, and on-site admissions processes.
Facility Admissions Director
Warrior Lodge (Bradford Health Services)
07.2024 - 02.2025
- Implemented on-site admissions processes developed at cornerstone and Madison campuses to optimize census volume, decrease door-to-floor admission time, and improve interdepartmental communication on campus.
- Communicated regularly with on-site leadership to address work-flow issues, patient care and safety concerns, and expectations for daily admissions and discharges.
- Collaborated with clinical and medical staff to increase bed availability and quicker access to care.
- Worked closely with business development representatives to manage and maintain referral relations and help to identify areas of opportunity based on data gathered from incoming calls for help.
- Trained on-site admissions Manager to perform as a Director and fostered her success in stepping up into the Director Role as an opportunity arose for me to function as a consultant/interim director for another facility in need.
- Remained invested and engaged in operations at Warrior and provided support to Admissions Manager while focusing on correcting admissions processes and lending support to staff at another campus upon exit of prior Admissions Director.
Facility Admissions Director
Bradford at Madison (Bradford Health Services)
04.2024 - 07.2024
- Implemented on-site admissions processes developed at cornerstone to optimize census volume, decrease door-to-floor admission time, and improve interdepartmental communication on campus.
- Improved staff retention by incorporating regular performance reviews, setting metrics goals and providing clear expectations and insight to how admissions functions affect patient engagement and program success.
- Communicated regularly with on-site leadership to address work-flow issues, patient care and safety concerns, and expectations for daily admissions and discharges.
- Worked closely with business development representatives to manage and maintain referral relations and help to identify areas of opportunity based on data gathered from incoming calls for help.
- In one quarter, helped to bring revenue up to budget by prioritizing admissions based on acuity and payor mix and collaborating with clinical and UR staff to optimize length of stay and high levels of care.
Facility Admissions Director
Cornerstone of Recovery (Bradford Health Services)
06.2023 - 04.2024
- Developed standardized on-site admissions processes to optimize census volume, decrease door-to-floor admission time, and improve interdepartmental communication on campus.
- Improved staff retention by incorporating regular performance reviews, setting metrics goals and providing clear expectations and insight to how admissions functions affect patient engagement and program success.
- Contributed to census and revenue growth five consecutive quarters and bringing a floundering program back into profitability while improving quality of patient care, compliance with state regulations, and patient/staff engagement.
- Communicated regularly with on-site leadership to address work-flow issues, patient care and safety concerns, and expectations for daily admissions and discharges.
Centralized Admissions Director
Bradford Health Services
12.2019 - 06.2023
- Managed focused team responsible for facilitating admissions to all available programs, locations, and levels of care by training team members to analyze and interpret screening data to ensure clinical and medical appropriateness.
- Trained admissions employees across multiple treatment campuses and departments to establish standard practices and continuity of care.
- Oversaw processes of verifying client insurance benefits, estimating out of pocket cost, developing financial arrangements and communicating with facility administrators to work through difficult payment plans.
- Collaborated with facility administrators, clinicians, and medical directors to remove barriers to treatment, guarantee quality care, and build interdepartmental relations.
- Contributed to increased retention rates among staff by fostering a supportive environment with open avenues of communication and clear expectations and feedback.
Recovery Advisory Center Director
Bradford Health Services
08.2018 - 12.2019
- Built a culture of excellence within the team by setting high expectations and modeling exceptional customer service skills and in depth knowledge of available programs and addiction treatment modalities.
- Optimized workforce management for improved efficiency, scheduling staff according to call volume trends.
- Conducted regular performance reviews with agents, identifying areas for growth and providing resources for professional development.
- Implemented quality assurance measures, monitoring calls for adherence to company policies and procedures.
- Increased first-call resolution rates, improving conversion of same-day admissions by developing targeted training materials and coaching agents on best practices.
- Fostered strong collaborative relationships with other departments, working closely together to address shared challenges in delivering exceptional care to those in need of addiction treatment.
Recovery Advisory Center Supervisor
Bradford Health Services
02.2016 - 08.2018
- Developed process controls and metrics for daily management of call center to support company goal of streamlining and centralizing admissions processes across the enterprise.
- Trained team members on performance metrics and proper placement of clients based on assessment of individual treatment needs.
- Achieved high-quality service levels while maintaining compassion and empathy to clients by continuously monitoring calls and providing constructive feedback to agents.
- Collaborated with other departments and facilities for seamless coordination in addressing customer concerns, resulting in same-day admissions.
Crisis Response Consultant
Bradford Health Services
11.2013 - 02.2016
- Provided crisis intervention services, quickly responding to emergencies and connecting clients with appropriate resources.
- Conducted thorough assessments to accurately diagnose individuals struggling with substance use disorders or co-occurring mental health conditions.
- Collaborated with physicians and clinicians to determine effective combination of therapy and medical treatments for patients seeking addiction treatment.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
Freelance Writer
Independent
03.2013 - 03.2014
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Translated complex technical information into accessible, user-friendly guidebooks, broadening product's appeal to non-specialist customers.
- Tailored writing style and tone to match various clients' brand voices, enhancing their connection with target audiences.
Preschool Teacher
Gardendale Nazarene Academy
03.2008 - 03.2013
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Applied play-based strategies to provide diverse approaches to learning.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL12-2011
Skills
- Client relationships
- Staff training and development
- Relationship building
- Meetings and presentations
- Innovation and creativity
- Customer satisfaction
- Proficient in excel, CRM and EMR platforms, database analysis
- Performance reporting
- Strategic planning
- Operations management
- Team leadership
- Hiring and onboarding
- Process improvements
Interests
Timeline
Regional Director of Admissions Operations
Bradford Health Serivces
02.2025 - Current
Interim Director of Admissions
Cornerstone of Recovery (Bradford Health Services)
09.2024 - 02.2025
Facility Admissions Director
Warrior Lodge (Bradford Health Services)
07.2024 - 02.2025
Facility Admissions Director
Bradford at Madison (Bradford Health Services)
04.2024 - 07.2024
Facility Admissions Director
Cornerstone of Recovery (Bradford Health Services)
06.2023 - 04.2024
Centralized Admissions Director
Bradford Health Services
12.2019 - 06.2023
Recovery Advisory Center Director
Bradford Health Services
08.2018 - 12.2019
Recovery Advisory Center Supervisor
Bradford Health Services
02.2016 - 08.2018
Crisis Response Consultant
Bradford Health Services
11.2013 - 02.2016
Freelance Writer
Independent
03.2013 - 03.2014
Preschool Teacher
Gardendale Nazarene Academy
03.2008 - 03.2013
Bachelor of Science - Psychology
University of Alabama At Birmingham
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