Alisha Turner
Summary
Driven by a results-focused approach, I significantly enhanced team productivity and customer satisfaction at Securitas Security Services USA through strategic planning and effective staff management. My expertise in inventory control and staff development, coupled with a talent for solving complex problems, has consistently improved operational efficiency and profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Securitas Security Services USA
Airport FedEx IndyHub
10.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Scheduling Coordinator
Canon USA
Indianapolis, IN
01.2020 - 09.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Assistant Manager
Check Into Cash
Beech Grove, IN
02.2018 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Burger King
Indianapolis, IN
09.2016 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Manager
Wendy's
Beech Grove, IN
05.2005 - 02.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN06.2006
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
Certification
Safe Passage E Scan certified
Timeline
Supervisor
Securitas Security Services USA
10.2022 - Current
Scheduling Coordinator
Canon USA
01.2020 - 09.2022
Assistant Manager
Check Into Cash
02.2018 - 04.2020
Assistant Manager
Burger King
09.2016 - 02.2018
Shift Manager
Wendy's
05.2005 - 02.2018
High School Diploma -
Emmerich Manual High School