Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Walker

Griffin,GA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Unum
Atlanta, GA
11.2023 - 02.2025
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.

Call Center Representative

Sedgwick
Atlanta, GA
06.2021 - 09.2023
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Call Center Representative

Afni Call Center
Atlanta, Georgia
07.2020 - 04.2021
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Offered additional products or services to enhance customer experience.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Customer Service Cashier

Walmart
Fayetteville, Georgia
05.2019 - 07.2020
  • Maintained accurate records of transactions using the point-of-sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted customers with locating merchandise within the store.
  • Counted and balanced cashier drawers.

Education

Some College (No Degree) -

Southern Crescent Technical College
Griffin, GA

Skills

  • Conflict resolution
  • Call center operations
  • Dispute resolution
  • Client relations
  • Product sales
  • Call escalation
  • Strong teamwork

Timeline

Customer Service Representative

Unum
11.2023 - 02.2025

Call Center Representative

Sedgwick
06.2021 - 09.2023

Call Center Representative

Afni Call Center
07.2020 - 04.2021

Customer Service Cashier

Walmart
05.2019 - 07.2020

Some College (No Degree) -

Southern Crescent Technical College
Alisha Walker