ALISHA WILLIAMS
Charlotte,NC
Summary
Compassionate and detail-oriented healthcare professional with strong experience in patient interaction, registration, donor services, and administrative support. Skilled in accurate data entry, patient identification, workflow efficiency, and maintaining a professional, welcoming environment. Known for delivering exceptional customer service, working in fast-paced clinical settings, and ensuring every patient feels supported, informed, and respected.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Donor Services Team Lead (Mobile)
OneBlood
Charlotte, NC
03.2025 - Current
- Greet donors and visitors while maintaining a courteous, professional, and patient-focused environment.
- Perform accurate registration, screening, and data collection, ensuring all documentation is complete and compliant.
- Verify donor orders and medical information, ensuring accuracy and legible provider signatures.
- Communicate procedures clearly and compassionately, explaining each step to donors to promote comfort and understanding.
- Support point-of-service collections and maintain financial and documentation accuracy.
- Respond to emergencies following established clinical protocols.
- Ensure work areas are clean, organized, and safe for donors and staff.
- Lead team workflow, promote urgency in high-volume environments, and assist in meeting departmental goals.
Apheresis Technician
The Blood Connection
Raleigh, NC
10.2023 - 03.2025
- Conducted donor registration using two identifiers, verified medical orders, and ensured all paperwork met compliance standards.
- Collected and documented donor information with precision, supporting accurate reporting and operational efficiency.
- Welcomed donors, answered questions, and responded professionally in sensitive or fast-paced situations.
- Assisted with undressing and positioning needs when required to maintain donor comfort and safety.
- Followed safety protocols and responded appropriately to clinical emergencies.
Fitness Coordinator
Domtar Paper Mill
Williamston, NC
05.2022 - 10.2023
- Managed participant check-ins and maintained accurate health program records.
- Provided friendly and professional front-facing customer service.
- Ensured wellness areas remained clean, orderly, and safe for daily operations.
Front Desk Manager & Instructor
Fitness Unlimited
Williamston, NC
08.2018 - 05.2022
- Managed front-desk operations including scheduling, billing, check-ins, and customer assistance.
- Collected payments and ensured accurate tracking of client accounts.
- Maintained a clean, organized, and inviting reception area.
- Delivered exceptional customer service in a high-traffic environment.
Education
Bachelor of Science - Exercise And Sport Science, Psychology Minor
Campbell University
Buies Creek, NC05.2018
Skills
Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective organization of data and presentations Delivered high-quality reports that facilitated informed decision-making
Achieved high levels of data accuracy through effective management of data entry systems Improved data retrieval times by optimizing entry processes Enhanced team productivity by providing training on data management techniques
Certification
Basic Life Support (BLS) – American Heart Association
Core Competencies
- Patient Registration & Two-Identifier Verification
- Patient Relations & Customer Service
- Accurate Data Entry & Documentation
- Point-of-Service Collections
- Workflow Prioritization & Urgency
- HIPAA Compliance & Confidentiality
- Front Desk & Waiting Room Management
- Professional Communication
- Team Collaboration in Healthcare Settings
Timeline
Donor Services Team Lead (Mobile)
OneBlood
03.2025 - Current
Apheresis Technician
The Blood Connection
10.2023 - 03.2025
Fitness Coordinator
Domtar Paper Mill
05.2022 - 10.2023
Front Desk Manager & Instructor
Fitness Unlimited
08.2018 - 05.2022
Bachelor of Science - Exercise And Sport Science, Psychology Minor
Campbell University