ALISHA ZAZUETA
Irvine,,CA
Summary
Motivated college student with over a year of customer service experience. Committed to ensuring customer satisfaction through adaptability, patience, and a friendly demeanor. Possesses a diverse skill set and excels in balancing assertiveness with a customer-friendly approach to problem-solving.
Overview
3
3
years of professional experience
Work History
Sales Representative
The Camp Transformation Center
Costa Mesa
2024.01 - 2024.04
- Called interested clients to schedule a free trial class and answered inquiries regarding the gym cost, training, and nutrition plans
- Developed and implemented marketing strategies to increase membership base and increase show ratio.
- Planned and scheduled trainer-client appointments and fitness classes.
- Tailored sales approach to maintain an empathetic attitude towards clients when we discussed fitness goals and health challenges
Barista
Starbucks
Irvine , CA
2022.06 - 2022.08
- Created drinks in a quality and orderly fashion
- Resolved customer complaints in a professional and empathetic way
- Knowledgeable in every ingredient due to customer concerns
- Managed high-traffic periods efficiently, ensuring drive times were at their lowest while accurately serving drinks
- Collaborated with crew to maintain stock levels and a clean environment.
Waitress/Cashier
Georgia's Restaurant
Anaheim , CA
2021.06 - 2022.08
- Handled food safely while maintaining proper COVID-19 health regulations
- Communicated with kitchen staff translating customer concerns
- Reported any issues regarding complaints, food concerns, etc
- Trained new staff and answered any questions other teammates had
- Efficiently closed by thoroughly deep cleaning, restocking for morning crew, and labeling expiration dates to eliminate food waste.
City of Anaheim Intern
Planning Department
Anaheim , CA
2021.06 - 2021.08
- Assisted manager by completing various tasks to get through work flow
- Efficiently scanned and organized large amount of files
- Implemented my own structured system based on development project numbers, year established, and categories
- Demonstrated strong attention to detail to accurately perform all tasks
- Ensured security while organizing a wide range of confidential documents.
Education
Bachelor of Science - Biotechnology
California Polytechnic University, Pomona
2026-05
High School Diploma -
Anaheim High School
2022-05
Skills
- Bilingual in English and Spanish
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in cash handling and revising financial documents
- Ability to help solve customer problems when they occur
- Experience in event planning, emcee, public speaking
Involvement
- Undergraduate Research: Preventative Alzheimer's Disease - Since 2023
- Secretary of Acts 2 Fellowship Church -Since 2023
- Angel's Baseball Foundation Scholar Recipient
- Ambassador of Christian clothing brand
- Marketing Assistant for Mission Capital Real Estate
Timeline
Sales Representative
The Camp Transformation Center
2024.01 - 2024.04
Barista
Starbucks
2022.06 - 2022.08
Waitress/Cashier
Georgia's Restaurant
2021.06 - 2022.08
City of Anaheim Intern
Planning Department
2021.06 - 2021.08
Bachelor of Science - Biotechnology
California Polytechnic University, Pomona
High School Diploma -
Anaheim High School
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