Alisha Zorgdrager
Beloit,WI
Summary
Results-driven Pharmacy Operations Manager with expertise in inventory control, staff management, and process optimization. Proven track record in enhancing patient care and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Rockford, IL
07.2016 - 05.2026
- Led daily pharmacy operations ensuring compliance with safety regulations and company policies.
- Streamlined inventory management processes, reducing waste and enhancing stock accuracy.
- Implemented new technology systems to optimize prescription processing and customer service workflows.
- Analyzed workflow metrics to identify areas for process improvement and cost reduction initiatives.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Trained pharmacy interns and newly hired pharmacy technicians.
CNA
Liberty Village of Peru
Peru, IL
04.2014 - 04.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Maintained cleanliness and safety of patient rooms, promoting a hygienic environment.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Trained new staff on best practices for patient care and facility protocols.
- Implemented infection control measures, enhancing overall patient safety standards.
Education
No Degree - General Studies
Ivcc
Oglesby, ILHigh School Diploma -
Ottawa Township
Ottawa, IL05.2014
No Degree - General Studies
Illinois Central College
East Peoria, ILSkills
- Pharmacy management
- Patient safety
- Training and mentoring
- Professional ethics
- Team building
- Operations management
- Staff management
- Employee management
- Inventory control
Timeline
Pharmacy Operations Manager
Walgreens
07.2016 - 05.2026
CNA
Liberty Village of Peru
04.2014 - 04.2018
No Degree - General Studies
Ivcc
High School Diploma -
Ottawa Township
No Degree - General Studies
Illinois Central College