I am a wife to my loving husband and a Mother of three Daughters, whom I love very much I enjoy outdoor activities such as; hiking, rock climbing, and running I love hot pilates, yoga and meditation I have a passion for delicious food and great coffee
Alisha (Alie) Shines
Ivins,UT
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Benjas Thai and Sushi
02.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/ Lead Shift Supervisor
Troon Golf Entrada at Snow Canyon
01.2017 - 12.2021
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server/ Bar Tender
Georges Corner Restaurant
07.2014 - 05.2016
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Associate of Science -
Utah Tech University
255 S Univ Ave St George UT 8477005-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Team collaboration
- High volume dining
Interests
Timeline
Server
Benjas Thai and Sushi
02.2022 - 08.2022
Server/ Lead Shift Supervisor
Troon Golf Entrada at Snow Canyon
01.2017 - 12.2021
Server/ Bar Tender
Georges Corner Restaurant
07.2014 - 05.2016
Associate of Science -
Utah Tech University