Alishba Naeem
Reisterstown,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Meridian Team Of Supreme Lending
2023.06 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Freelance Makeup Artist
Makeupbyalishba
2020.01 - Current
- Conducted consultations to understand client's desired look.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Developed loyal following of clients by providing high-quality services.
CNA
Futurecare
2021.01 - 2021.02
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Receptionist
Ramada Inn
2019.01 - 2020.08
- Organized, maintained and updated information in computer databases.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled cash transactions and maintained sales and payments records accurately.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
Education
Associate of Science - Management Information Systems
Community College of Baltimore County
06.2026
High School Diploma -
Franklin High School
Reisterstown06.2022
Skills
- Customer Relations
- Escalation management
- Call triaging
- Critical Thinking
- Customer satisfaction measurement
- Technical Support
Languages
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Meridian Team Of Supreme Lending
2023.06 - Current
CNA
Futurecare
2021.01 - 2021.02
Freelance Makeup Artist
Makeupbyalishba
2020.01 - Current
Receptionist
Ramada Inn
2019.01 - 2020.08
Associate of Science - Management Information Systems
Community College of Baltimore County
High School Diploma -
Franklin High School
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