Alishba Shoaib
McKinney,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
6
6
years of professional experience
Work History
T-mobile Retail Experts
T-Mobile
McKinney
02.2025 - Current
- Recognized by management for providing exceptional customer service.
- Collaborated with team members to streamline processes and increase workplace productivity.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Managed and updated databases to ensure accuracy of information.
Walgreens
Customer Service Associates
McKinney, Texas
08.2022 - 02.2025
- Executed daily tasks with precision, ensuring smooth operations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Partnered with team members to drive project completion and adhere to timelines.
Lead
Ross Dress for Less
McKinney, TX
07.2021 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Assisted management with various tasks as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Call Center Representative
Mindbridge
01.2021 - 01.2022
- Managed inbound customer inquiries and resolved issues efficiently.
- Provided product information and technical support to customers.
- Utilized CRM software to track customer interactions and updates.
- Documented customer feedback and escalated complex issues to supervisors.
Education
High School Diploma -
McKinney North High School
McKinney, TXUndergraduate - Nursing
Collin County Community College
McKinney, TXSkills
- Customer relationship management
- Retail sales
- Product knowledge
- Problem solving
- Effective communication
- Bilingual communication
- Team collaboration
- Teamwork
- Innovative thinking
- Active listening
Certification
- CNA certified
Languages
- English
- Urdu
- Hindi
- Spanish
Timeline
T-mobile Retail Experts
T-Mobile
02.2025 - Current
Walgreens
Customer Service Associates
08.2022 - 02.2025
Lead
Ross Dress for Less
07.2021 - 08.2022
Call Center Representative
Mindbridge
01.2021 - 01.2022
High School Diploma -
McKinney North High School
Undergraduate - Nursing
Collin County Community College