Alishia Benton
Union Springs
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
4
4
years of professional experience
Work History
Lead Advanced Medical Support Assistant
Department of Veteran Affairs
11.2023 - Current
- Monitors work assignments
- Provides input on performance
- Resolves daily workplace issues and maintains efficient workflow
- Conducts ongoing reviews to ensure quality of work
- Oversees and accomplishes accurate and timely scheduling of appointments
- Provides guidance to staff members to include changes in policies and procedures
- Distributes and balances workload
- Maintains employee work schedules
- Orients and provides on-the-job training for new and current employees
- Ensures all training requirements are met
- Manages front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA
- Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients
- Screens and or receives phone calls in a courteous and timely manner to determine the nature of requests and provide the information desired using privacy rules and established inpatient processes
- Advanced Medical Support Assistant | June 2022-Current
- Monitors own consult/referral list to ensure timely processing.
- Enters authorizations for approved VA Community Care using the Fee Basis Claims System (FBCS) Process VA Community Care claims within the Ques.
- Prepares medical documentation through Ref Docs. to be sent to the Community Care Provider.
- Enters 1358s in VISTA when necessary.
Medical Assistant
Central Alabama Women Care
11.2021 - 06.2022
- Cleaned, prepared, and maintained examination rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring.
- Communicated with patients and families proactively to gather information on patient's condition.
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Prepared patients for examinations, procedures, and treatments.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Prepared treatment rooms for patient examinations.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Prepared and administered medications and vaccines to patients.
- Interviewed patients to obtain medical information and document vital signs.
Education
Medical Assistant Certificate -
Fortis College
05.2015
High School Diploma - undefined
Bullock County High School
05.2007
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- Professionalism and ethics
- Continuous learning mindset
- Patient scheduling
- Resourcefulness and initiative
- Reliable team player
ACKNOWELDGMENTS
I certify that I can type 60+ words per minute and that the information within this resume is accurate.
Timeline
Lead Advanced Medical Support Assistant
Department of Veteran Affairs
11.2023 - Current
Medical Assistant
Central Alabama Women Care
11.2021 - 06.2022
High School Diploma - undefined
Bullock County High School
Medical Assistant Certificate -
Fortis College