Alishia Fritz
San Antonio,TX
Summary
Dynamic professional with a proven track record at Yard House, enhancing customer satisfaction and streamlining operations. Skilled in POS operation and exceptional customer service, I excel in high-volume dining environments. Achieved significant improvements in guest engagement and operational efficiency, demonstrating a strong work ethic and a knack for performance improvement.
Overview
13
13
years of professional experience
Work History
Server
Yard House
San Antonio, TX
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Representative
Conduent
San Antonio, TX
09.2019 - 12.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Manager
McDonald’s
San Antonio, TX
08.2015 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Server
Lupes Tortilla
Houston, TX
01.2012 - 09.2015
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Drafting
Barbara Jordan High For Careers
Houston, TXSkills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Food Running
High-volume dining
Performance Improvement
Point of sale operation
Timeline
Server
Yard House
03.2023 - Current
Representative
Conduent
09.2019 - 12.2022
Manager
McDonald’s
08.2015 - 06.2018
Server
Lupes Tortilla
01.2012 - 09.2015
Drafting
Barbara Jordan High For Careers