Alishia U. Gordon
Killeen,TX
Summary
Dedicated and adaptable professional with a proven track record in customer service, financial management, and business operations. Seeking opportunities to utilize expertise in providing exceptional service and support to diverse clientele, while contributing to the efficient functioning of various departments and initiatives.
Overview
27
27
years of professional experience
Work History
Franchise Owner
The Original Fried Pie Shop
10.2022 - 03.2024
- Strategically managed labor, inventory, and overhead costs to maximize business profitability and efficiency.
- Upheld standards of cleanliness and safety, prioritizing customer and employee well-being.
- Spearheaded payroll management, financial planning, and strategic marketing initiatives for franchise operations.
- Cultivated a collaborative workplace environment, fostering teamwork and transparent communication, leading to enhanced employee retention.
School Liaison
Haynes Elementary School
08.2019 - 01.2021
- Facilitated distance learning initiatives for remote students and provided essential support to military families transitioning into the local school system.
- Organized workshops to empower parents in navigating educational transitions and advocating for their children's needs.
- Demonstrated exceptional communication skills in liaising between parents, students, and faculty to address concerns and implement effective instructional strategies.
Franchise Owner
Edible Arrangements
04.2007 - 10.2017
- Successfully established and managed a thriving franchise in Central Texas, achieving consistent growth and ranking in the top 5% in sales globally.
- Directed all aspects of business operations, including financial management, marketing strategies, and staff leadership.
- Implemented effective payroll administration and timekeeping procedures, ensuring compliance with state and local tax regulations.
- Cultivated strong client relationships through active participation in B2B and community events, driving business development and expansion.
Merchandiser
Commissary
04.2003 - 11.2006
- Exceeded quarterly performance metrics by 10% through meticulous merchandise display management and coordination of sales floor restocking.
- Collaborated with management to design and set up attractive merchandise displays, enhancing customer engagement and satisfaction.
- Volunteered for additional projects, showcasing adaptability and commitment to continuous improvement.
Daycare Owner
Family Child Care Provider
06.2001 - 03.2003
- Managed daily operations, including curriculum development, parent communication, and administrative tasks.
- Implemented behavior strategies, maintained records, and ensured a nurturing environment for children.
- Tailored lesson plans for small groups to foster optimal learning experiences.
Early Experience-Registered Medical Assistant/Aide
Medical Facilities
09.1997 - 09.2000
- Documented vital signs, medical history, and administered therapeutic phlebotomy.
- Managed office tasks, coordinated patient charts, and facilitated insurance forms.
- Directed patients to exam rooms, prepared them for examinations, and assisted with procedures.
- Collected and processed specimens, ensured proper handling, and verified lab specimen pickups.
Education
Medical Insurance Coding
Career Step
2018
Edible Arrangements University
Hamden, CT2007
Associate of Science - Medical Assisting
Denver Technical College
Colorado Springs, CO1997
High School Diploma -
D.M. Therrell High School
Atlanta, GA1984
Skills
- Training and Development
- Planning and Coordination
- MS Office
- Employee Motivation
- Payroll Administration and Timekeeping
- Originality and Creativity
Accomplishments
Publicly recognized for outstanding volunteer services at Church; demonstrating willingness to take selfless actions for betterment of a greater cause
Timeline
Franchise Owner
The Original Fried Pie Shop
10.2022 - 03.2024
School Liaison
Haynes Elementary School
08.2019 - 01.2021
Franchise Owner
Edible Arrangements
04.2007 - 10.2017
Merchandiser
Commissary
04.2003 - 11.2006
Daycare Owner
Family Child Care Provider
06.2001 - 03.2003
Early Experience-Registered Medical Assistant/Aide
Medical Facilities
09.1997 - 09.2000
Medical Insurance Coding
Career Step
Edible Arrangements University
Associate of Science - Medical Assisting
Denver Technical College
High School Diploma -
D.M. Therrell High School