Alisia Gaddy
Jonesboro,GA
Summary
Dedicated and detail-oriented finance professional with a Bachelor's degree in Finance and a solid foundation in accounting principles, cash management, and customer service. Adept at analyzing financial data, conducting market research, and providing valuable insights to support informed decision-making. Possess strong communication skills and a proven ability to collaborate effectively with cross-functional teams. Eager to leverage academic knowledge and practical experience to contribute to the success of a dynamic financial organization.
Overview
12
12
years of professional experience
Work History
Contact Representative
Internal Revenue Service
10.2019 - Current
- Communicated effectively with taxpayers via telephone or postal mail to provide assistance and resolve inquiries regarding tax-related matters.
- Utilized comprehensive knowledge of tax laws, regulations, and procedures to interpret and explain complex tax concepts to taxpayers in a clear and understandable manner.
- Assisted taxpayers in navigating IRS systems and online tools to facilitate self-service options and resolve issues related to tax filings, refunds, payments, and account inquiries.
- Conducted thorough research and analysis of taxpayer accounts and documentation to identify and resolve discrepancies, errors, and compliance issues.
- Provided guidance and support to taxpayers in understanding and fulfilling their tax obligations, including filing requirements, payment options, and available tax credits and deductions.
- Documented all taxpayer interactions, inquiries, and resolutions accurately and thoroughly in IRS databases and case management systems.
- Maintained strict adherence to IRS confidentiality and security protocols to safeguard taxpayer information and uphold the integrity of IRS operations.
Cash Management Specialist
Sodexo at Zoo Atlanta
05.2015 - 08.2019
- Monitor daily cash balances and cash flow projections to ensure sufficient liquidity for operational needs and investment opportunities.
- Process incoming and outgoing cash transactions, including wire transfers, ACH payments, and check deposits, in accordance with established policies and procedures.
- Reconcile bank accounts and general ledger entries to identify discrepancies and ensure accuracy in cash position reporting.
- Analyze cash management processes and recommend improvements to optimize cash utilization, minimize idle funds, and reduce banking fees.
- Coordinate with internal departments, financial institutions, and vendors to resolve payment-related issues and inquiries in a timely manner.
- Prepare and distribute cash management reports, including cash flow forecasts, variance analysis, and liquidity metrics, to support decision-making by senior management.
- Assist in the development and implementation of cash management strategies and policies to mitigate risks and enhance overall financial performance.
- Evaluate banking services and negotiate contracts with financial institutions to secure competitive pricing and service levels.
Accounting Assistant/Receptionist
Follett Corporation
07.2014 - 05.2015
- Assist in the preparation of financial statements, including balance sheets, income statements, and cash flow statements, by compiling and organizing financial data.
- Process accounts payable and accounts receivable transactions accurately and in a timely manner, including invoice verification, coding, and reconciliation.
- Maintain general ledger accounts by reconciling bank statements, processing journal entries, and ensuring accuracy and completeness of financial records.
- Assist in the preparation of regulatory and tax filings, including sales tax returns, payroll tax reports, and annual financial statements, in compliance with applicable laws and regulations.
- Prepare supporting documentation and schedules for audits and reviews conducted by internal and external auditors, ensuring adherence to audit requirements and timelines.
- Perform financial analysis and variance analysis to identify trends, discrepancies, and areas for improvement in financial performance and operational efficiency.
- Assist in budget preparation and monitoring by gathering data, analyzing expenses, and preparing budget reports for review by management.
Cashier
Sodexo at Zoo Atlanta
03.2012 - 05.2015
- Greet customers in a friendly and welcoming manner as they approach the cashier counter.
- Process food and beverage orders accurately and efficiently using the point-of-sale (POS) system.
- Handle cash, credit, and debit card transactions securely, following established cash handling procedures.
- Calculate and process customer bills, including itemizing purchases, applying discounts or promotions, and totaling amounts owed.
- Provide information about menu items, specials, and pricing to assist customers in making informed purchasing decisions.
- Upsell additional items or upgrades to enhance the customer experience and increase sales revenue.
- Maintain cleanliness and organization of the cashier station and surrounding areas, including removing clutter, wiping surfaces, and restocking supplies as needed.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Adhere to food safety and sanitation guidelines, including proper handling of food, utensils, and equipment to prevent contamination and maintain hygiene standards.
- Assist with opening and closing duties, such as reconciling cash drawers, counting inventory, and preparing deposits for bank pickup.
- Follow established protocols for end-of-day cash and sales reconciliation, reporting any discrepancies or discrepancies to supervisory personnel.
Education
BBA IN FINANCE - FINANCE
GEORGIA STATE UNIVERSITY
Atlanta, GA05.2024
Timeline
Contact Representative
Internal Revenue Service
10.2019 - Current
Cash Management Specialist
Sodexo at Zoo Atlanta
05.2015 - 08.2019
Accounting Assistant/Receptionist
Follett Corporation
07.2014 - 05.2015
Cashier
Sodexo at Zoo Atlanta
03.2012 - 05.2015
BBA IN FINANCE - FINANCE
GEORGIA STATE UNIVERSITY