Alisia Gallegos
Northglenn,CO
Summary
Motivated and compassionate nursing student with hands-on experience in customer service, looking to leverage strong interpersonal skills and a passion for patient care in a healthcare setting. Adept at building rapport with diverse populations, delivering exceptional service, and managing high-pressure situations. Eager to apply my strong work ethic, organizational abilities, and commitment to healthcare excellence while pursuing a nursing degree. Seeking an opportunity to contribute to a healthcare team and gain practical experience in patient care, medical administration, and clinical environments during my studies.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
11.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth seating arrangements.
- Accurately took and processed food and beverage orders, addressing any special requests.
- Delivered meals and drinks promptly, maintaining high standards of presentation.
- Proactively monitored guest needs, offering drink refills and ensuring satisfaction throughout the meal.
- Upsold menu items to enhance the guest experience and drive sales.
- Delivered accurate checks, processed payments, and maintained a clean, organized dining area.
- Adhered to all safety, food handling, and sanitation guidelines to ensure a safe and pleasant experience.
To Go Host
Texas Roadhouse
11.2022 - 11.2024
- Provided a warm, friendly welcome and farewell to each guest placing or picking up their To-Go orders, ensuring a memorable experience.
- Used professional phone etiquette when answering calls and accurately taking and processing To-Go orders.
- Demonstrated a thorough knowledge of the menu, offering recommendations and ensuring accurate order placement.
- Organized and packaged To-Go orders with precision, ensuring all items were correctly included and prepared according to Texas Roadhouse standards.
- Collaborated with Back of House staff to fulfill orders in a timely and efficient manner.
- Partnered with Restaurant Managers to provide accurate time estimates for order completion, managing guest expectations effectively.
- Utilized online and mobile app ordering systems to process orders and keep track of customer requests.
- Operated the Point of Sale (POS) system to process transactions, including To-Go orders, gift card sales, and payments via cash or credit card.
- Followed all safety and sanitation guidelines to maintain a clean and safe environment for both guests and team members.
- Worked as part of a team to ensure smooth operations, exhibiting teamwork and flexibility in a fast-paced environment.
Education
Associate of Science - Nursing
Front Range Community College
Westminster, COHigh School Diploma -
Northglenn High School
Northglenn05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
- Hospitality service expertise
- Relationship management
- Task prioritization
Timeline
Server
Olive Garden
11.2024 - Current
To Go Host
Texas Roadhouse
11.2022 - 11.2024
Associate of Science - Nursing
Front Range Community College
High School Diploma -
Northglenn High School