Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Figueroa

Miami,FL

Summary

Hard-working overseer with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Supervisor

Walgreens
06.2023 - 02.2024
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Fulfillment Expert

Target
03.2022 - 05.2023
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Managed returns and exchanges, providing exceptional customer service while adhering to company policies.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Sales Associate

Footlocker Retail
01.2021 - 01.2022
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Science - Cyber Security

Miami Dade College
Miami, FL
05.2027

High School Diploma -

Mater Academy Charter High School
Hialeah Gardens, FL
06.2021

Skills

  • Staff Management
  • Multitasking
  • Problem-Solving
  • Customer Service
  • Team Management
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Walgreens
06.2023 - 02.2024

Fulfillment Expert

Target
03.2022 - 05.2023

Sales Associate

Footlocker Retail
01.2021 - 01.2022

Associate of Science - Cyber Security

Miami Dade College

High School Diploma -

Mater Academy Charter High School

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Eric Figueroa