Alisia Williams
Fresno,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
TeleCommunication Systems
12.2021 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Providing low income families with communication devices to connect them to community resources .
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Housekeeping Cleaner
A.W Cleaning Service
03.2018 - 08.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Committed to continued professional development through participation in training sessions, workshops, and industry seminars.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Washed and put away kitchen dishes, utensils and glassware.
Recreations Therapist
Town Of Brookhaven Parks And Recreations
06.2009 - 06.2013
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Documented overall well-being of residents and progress to evaluate activities for enjoyment and efficacy.
- Recorded and monitored patient progress to document responses to therapy.
- Supported office staff during busy times by answering telephone calls and emails, photocopying and faxing.
Education
Associate of Arts - Associates in Social Studies
Fresno City College
Fresno, CA12.2018
Skills
- Payment Processing
- Paperwork Processing
- Microsoft Office Suite
- Microsoft Outlook
- Customer Relations
- Teamwork and Collaboration
- Sales closing
- Follow-up skills
- Sales Quota Achievement
- Work Prioritization
- Building rapport
- Sales expertise
Timeline
Customer Service Representative
TeleCommunication Systems
12.2021 - Current
Housekeeping Cleaner
A.W Cleaning Service
03.2018 - 08.2021
Recreations Therapist
Town Of Brookhaven Parks And Recreations
06.2009 - 06.2013
Associate of Arts - Associates in Social Studies
Fresno City College
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