Alison Ayala
Richmond,VA
Summary
Organized and customer-focused professional with experience in scheduling coordination, front desk operations, and business administration. Skilled in managing appointments, optimizing workflow, and delivering excellent customer service in both healthcare and hospitality settings. Adept at multitasking, problem-solving, and ensuring seamless daily operations. Passionate about efficiency and organization, with a strong ability to adapt to dynamic environments. Seeking to leverage diverse administrative experience in a role that values precision and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tru by Hilton
06.2020 - Current
- Provided exceptional customer service by greeting guests, managing check-ins and check-outs, and addressing inquiries with professionalism and efficiency
- Handled reservations, cancellations, and modifications while ensuring accurate guest information in the hotel's booking system
- Managed payment transactions, processed room charges, and maintained accurate financial records
- Resolved guest concerns and complaints promptly to ensure a positive experience and uphold brand standards
- Assisted with housekeeping coordination, ensuring room availability aligned with guest reservations
- Maintained a clean and organized front desk area while adhering to hotel policies and procedures
- Communicated with various departments to facilitate smooth hotel operations and enhance the guest experience
Schedule Coordinator
VCU School of Dentistry
10.2023 - 03.2025
- Managed and optimized appointment scheduling for pediatric dental patients, ensuring efficient clinic flow and minimal wait times
- Communicated with patients and guardians to confirm appointments, provide pre-visit instructions, and reschedule as needed
- Coordinated with dental providers and staff to balance daily workloads and accommodate urgent cases
- Maintained accurate patient records and appointment logs using [Electronic Health Record System, if applicable]
- Provided excellent customer service by addressing patient inquiries and resolving scheduling conflicts professionally
- Assisted with front-desk operations, including check-ins, insurance verification, and patient reminders
Business Assistant
The Quality Speaks LLC
08.2023 - 10.2023
- Provided administrative support to ensure smooth daily operations, including scheduling, correspondence, and document management
- Assisted with client communications, maintaining professional relationships and ensuring timely responses to inquiries
- Managed invoices, payments, and basic bookkeeping tasks to support financial operations
- Coordinated meetings and organized files to improve efficiency and workflow
- Supported business development efforts by researching potential clients and industry trends
Education
High school diploma -
Heritage High School
VA03.2025
Skills
- Typing
- Front Desk
- Sales
- Patient Care
- Office Management
- Data Entry
- Office experience
- Administrative experience
- Payroll
- Customer service
- Accounting
- QuickBooks
- Organizational skills
- Guest Services
- Phone etiquette
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Schedule Coordinator
VCU School of Dentistry
10.2023 - 03.2025
Business Assistant
The Quality Speaks LLC
08.2023 - 10.2023
Front Desk Receptionist
Tru by Hilton
06.2020 - Current
High school diploma -
Heritage High School
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