Jade Goodnight
Kansas City,KS
Summary
- Self motivated customer service professional with several years of experience in various team oriented service environments with effective and professional communication skills.
- Highly recommended medical assistant with over 5 years of experience in the health care industry. Outstanding multi-tasker. Easy-going and friendly personality.
- Medical support staff seeking a job in any sector of the health care field. Concentration in patient care.
- Direct Care Staff excelling in patient-centered care. Skilled communicator and excellent team player. Preference is to specialize in mental heath.
- Driven, reliable registered medical assistant with more than 5 of years spent serving care providers in various settings. Capable and adaptable to most situations. Seeking position with some scheduling flexibility.
- Open to learn new skills to involve in many different areas that I don't have much experience an acknowledgment in to better how I do the job and do it to the best of my abilities. Authorized to work in the US for any employer
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mid America Eye Center
Prairie Village, Kansas
03.2024 - Current
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Residential Assistant (RA)
Synergy Recovery Center
Rogersville, MO
08.2019 - 11.2022
- Excellent computer skills, making forms, task lists
- Excellent time management skills
- Good at working in stressful situations
- Answer phone calls, complete the phone call if applicable, if not transfer to the correct staff that can completer the phone calls and the needs of that client
- Great communication skills
- Administered first aid whenever required
- Provide clients with their medications
- Help clients when they are in need mentally, physically, emotionally support
- Serve our clients and family in a positive and respectful manner
- Complete all documentation as needed at the end of a shift
- Work positive and respectful in a team setting, and on projects that are given in a single setting (self)
- Make sure that everything I do it to the upmost best of my abilities
- Lift up to more more than 25 lbs
- Preform administrative duties such s updating files and processing payments
- Effective communication and listening skills
- Promoted to Residential Trainer March, 2022
- Train all new employees (RA's) on how to do there new job, set up their employment file, schedule when they need to do all their training and get them ready to be able to work on their shifts they were hired for.
Room Attendant/Housekeeping
Hilton Promenade at Branson Landing
Branson, MO
09.2018 - 04.2019
Personal Care Aide
Care.com
Ava, MO
03.2017 - 10.2018
- Administered first aid whenever required
- Cleaned a variety of business establishments such as restaurants, hotels, and bars
- Emptied trash and recycled paper, plastic, and glass refuse
- Ensured that hotel rooms were clean and physically attractive for guests
- Folded and sorted linens and other laundry materials
- Inspected each site to ensure that it was properly cleaned
- Interacted with clients and established standards and expectations
- Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances
- Regularly washed several loads of laundry at prominent hotel.
Education
Associate's degree - General Studies
Drury University
Ava, MO09.2015
High school diploma or GED -
Skills
- Medical Terminology
- Office medical
- Vital Signs
- EMR Systems
- First aid
- Medical office experience
- Google Docs
- Typing
- Customer service
- Data entry
- Passion for animals
- Self Control in high stress situations
- Patient care
- Medical Records
- Anatomy Knowledge
- Laundry
- Insurance Verification
- Medical Billing
- HIPAA
- Experience Administering Injections
- Clerical Experience
- Communication skills
- Childcare
- Time management
- Caregiving
- Cooking
- Microsoft Excel
- Adobe Acrobat
- Nursing
- Medical Scheduling
- Medical Coding
- Office Management
- Correspondence typing
- Office Organization
- Customer Service
- Call Routing
- File Organization
- Cash Handling
- File Management
- Appointment confirmation
- Spreadsheet tracking
- Problem-solving skills
- Multi-Line Telephone Systems
- Verbal and written communication
- Appointment Scheduling
- Word Processing
- Customer assistance and interaction
- Scheduling
- Telephone Etiquette
- Time Management
- Listening Skills
Certification
- First Aid Certification
- CPR Certification
Additional Information
I'm also first aide certified and LIMA Certified
Assessments
- Medical receptionist skills, Highly Proficient, 04/2022
- Work style, Reliability - Expert, 04/2022
- Attention to detail, Highly Proficient, 04/2022
- Customer service, Proficient, 04/2022
- Medical terminology, Proficient, 04/2022
- Customer focus & orientation, Highly Proficient, 04/2022
- Administrative assistant/receptionist, Familiar, 04/2022
Timeline
Front Desk Receptionist
Mid America Eye Center
03.2024 - Current
Residential Assistant (RA)
Synergy Recovery Center
08.2019 - 11.2022
Room Attendant/Housekeeping
Hilton Promenade at Branson Landing
09.2018 - 04.2019
Personal Care Aide
Care.com
03.2017 - 10.2018
Associate's degree - General Studies
Drury University