Alison Bazan
Miami,FL
Summary
Results-driven professional with a strong work ethic and a passion for professional growth. Experienced in collaborating effectively within diverse work environments to achieve goals. Skilled in analyzing complex data and generating accurate reports to inform operational decision-making. Thrives under pressure and seeks to leverage acquired knowledge through a bachelor's degree to contribute to a high-performing company.
Overview
7
7
years of professional experience
Work History
Amazon Associate
Amazon Corp.
Miami, Florida
01.2020 - Current
- Take the role of Interim Process Assistant during Sort 0, 2023.
- Trained a team of +50 Associates Day 1 during peak season and exploiting their potential.
- Found correlations on how having a right flow balance could lead to a more stable WIP and having a cleaner slowdown.
- Experience in multiple tasks, including constant coaching of the Associates; documentation of behavior and performance; managing time; running the sortation operation, including flow management on the automatic conveyor system; quality assurance; having safety as the number 1 priority; and compliance with all the Amazon SOPs.
- Ensure that work areas remain clean and are properly equipped.
- Use scanners to read bar codes on products: Lift up to 49 pounds and more. Stand, walk, push, pull, squat, bend, and reach during shifts. Coach associates on ways to work safely at all times. Greeted guests in a friendly and professional manner.
- Coach associates on ways to work safely at all times.
Guest Services Associate
Marlins Park
Miami, FL
04.2023 - 08.2023
- Responsible for providing Marlins Fans and Guests with All-Star service. With a wide range of duties, which include helping guests with questions, directing guests to their seating locations, ticketing, guest flow, and general ballpark operations.
- Resolved guest complaints in a timely and efficient manner.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Greeted guests in a friendly and professional manner.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Crew Trainer
McDonald’s
Miami, Florida
12.2017 - 01.2020
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Instructed new team members on correct procedures for all areas of operations
- Accepted and processed payments via credit card and cash methods
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Encouraging the crew, working with them and individually to bring out the best in them.
Education
Associate of Arts - Computer Science
Miami Dade College
Hialeah, FL01.2021
Hialeah Senior High School
Hialeah, FL01.2018
Hialeah Middle Community School
Hialeah, FL01.2014
La Sagrada Familia
Lima, Peru01.2013
Skills
- Customer service
- Computer Skills
- Problem Solver
- Team leadership and supervision
- High-energy attitude
- Excellent individual analytical skills and attention to detail
- Strong communication skills
- Staff training and development
- Basic knowledge in hazardous material
- Bilingual in Spanish and English
- Management Support
Timeline
Guest Services Associate
Marlins Park
04.2023 - 08.2023
Amazon Associate
Amazon Corp.
01.2020 - Current
Crew Trainer
McDonald’s
12.2017 - 01.2020
Associate of Arts - Computer Science
Miami Dade College
Hialeah Senior High School
Hialeah Middle Community School
La Sagrada Familia