Alison Davis
Denison,TX
Summary
Dynamic and results-driven professional with extensive experience at McAlister's Deli, excelling in operations management and customer service. Proven track record in enhancing customer satisfaction and optimizing inventory processes. Strong team leader skilled in scheduling and workplace safety compliance, fostering a collaborative environment that drives performance and boosts morale.
Overview
5
5
years of professional experience
Work History
Assistant Manager
McAlister's Deli
Paris, TX
06.2025 - Current
- Assisted in training new staff on food preparation and customer service protocols.
- Managed daily operations, ensuring compliance with health and safety standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Developed employee schedules to maintain optimal staffing during peak hours.
- Collaborated with management to enhance customer satisfaction through feedback analysis.
- Oversaw cash handling procedures, ensuring accuracy and adherence to company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
General Manager
McAlister's Deli
Sherman, TX
11.2020 - 06.2025
- Assisted in training new staff on food preparation and customer service protocols.
- Managed daily operations, ensuring compliance with health and safety standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Developed employee schedules to maintain optimal staffing during peak hours.
- Collaborated with management to enhance customer satisfaction through feedback analysis.
- Oversaw cash handling procedures, ensuring accuracy and adherence to company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Public Relations
Southeastern Oklahoma State University
Durant, OKSkills
- Customer service
- Money handling
- Team leadership
- Operations management
- Scheduling and planning
- Workplace safety compliance
- Inventory management
- Sales forecasting
- Customer service and satisfaction
- Microsoft office expertise
Timeline
Assistant Manager
McAlister's Deli
06.2025 - Current
General Manager
McAlister's Deli
11.2020 - 06.2025
Bachelor of Arts - Public Relations
Southeastern Oklahoma State University