Alison Dekorsi
Tempe,AZ
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Gila River Hotel & Casinos
Chandler, AZ
11.2019 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Oversee all front desk agents.
Front Desk Manager
Staybridge Suites Hotel
Lincolnshire, IL
05.2012 - 10.2019
- Oversee all front desk staff, housekeeping and maintenance.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Conducted financial audits on scheduled basis.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Make weekly visits to bank.
Front Desk Agent
Holiday Inn
Joliet, IL
01.2010 - 04.2012
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
High School Diploma -
Rich East High School
Park Forest, IL05.1992
Skills
- Handling Customer Complaints
- Coaching and Mentoring
- Decision Making
- Team Management and Supervision
- Recruitment and Hiring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Supervisor
Gila River Hotel & Casinos
11.2019 - Current
Front Desk Manager
Staybridge Suites Hotel
05.2012 - 10.2019
Front Desk Agent
Holiday Inn
01.2010 - 04.2012
High School Diploma -
Rich East High School
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