Alison Eversole
Dugger,IN
Summary
Detail-oriented Assistant Manager known for strong communication and time management skills. Experienced in coordinating training and resolving customer complaints, dedicated to fostering a collaborative team environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Assistant Manager
Northwest Bank
Linton, Indiana
10.2025 - 08.2026
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed cash handling procedures and maintained accurate records.
- Coordinated scheduling and training sessions for new employees.
- Supported branch staff in achieving service goals and standards.
- Facilitated communication between team members and management.
- Helped resolve customer inquiries and complaints promptly.
- Assisted in daily operations and customer service tasks.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
Personal Banker
Old National Bank
Terre Haute, Indiana
09.2009 - 09.2025
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Assisted clients with account openings and service inquiries.
- Educated customers on financial products and services available.
- Managed cash transactions and maintained accurate records daily.
- Collaborated with team members to enhance branch operational efficiency.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Responded promptly to customer emails, phone calls and requests for information.
- Followed operational standards, promoting security, risk management and compliance.
- Maintained accurate records of all transactions conducted throughout the day.
Education
High School Diploma -
South Putnam High School
Greencastle, IN05-1990
Skills
- Branch operations oversight
- Customer relationship management
- Customer service
- Customer issue resolution
- Conflict resolution
- Regulatory adherence
- Risk management
- Shift coordination
- Staff mentoring
- Effective communication
- Time management
- Problem resolution
- Attention to detail
- Multitasking
Certification
- Notary
Timeline
Assistant Manager
Northwest Bank
10.2025 - 08.2026
Personal Banker
Old National Bank
09.2009 - 09.2025
High School Diploma -
South Putnam High School