Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Rafael Lopez Mata

Killeen,USA

Summary

Assistant branch manager with a strong track record in enhancing client loyalty and account retention. Extensive experience in financial planning and loan application review, contributing to branch sales success. Proven ability to cultivate member satisfaction through effective management and targeted sales strategies. Knowledgeable in loan and financial products, consistently achieving performance goals in management roles.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager

First National Bank Texas
Harker Heights, TX
06.2023 - Current
  • Consistently met new account production goals throughout tenure at First National Bank Texas.
  • Supported daily branch operations and staff scheduling to enhance workflow.
  • Effectively resolved customer inquiries and issues to maintain strong relationships.
  • Conducted analysis of branch performance reports to pinpoint areas for enhancement.
  • Handled a range of banking transactions efficiently, ensuring accuracy.
  • Assumed Assistant Branch Manager position in June 2024, managing daily operations.
  • Facilitated staff meetings aimed at improving customer care and operational effectiveness.
  • Provided training for new hires on procedures to ensure adherence to service standards.

HVAC Technician

Family Based HVAC Work
Killeen, TX
11.2020 - 05.2023
  • Installed and maintained heating and cooling systems in residential properties.
  • Conducted routine maintenance on HVAC equipment to ensure optimal performance.
  • Repaired or replaced defective components, including compressors and motors, in HVAC systems.
  • Assisted with handyman tasks, demonstrating versatility in service delivery.
  • Handled cash transactions and provided exceptional customer service.
  • Facilitated English-Spanish translation for effective communication.
  • Supported installation and troubleshooting of residential HVAC equipment, enhancing operational efficiency.

Assistant Manager

Meno's Mexican Grill
Killeen, TX
11.2020 - 04.2022
  • Coordinated daily operations to optimize workflow during peak hours.
  • Supervised opening and closing procedures, including equipment checks and cash drawer verification.
  • Resolved customer complaints promptly to improve dining experiences.
  • Delivered fast, friendly service while promoting specials to boost sales.
  • Performed cashier duties during peak periods or staff shortages.
  • Managed restaurant staff activities to maintain high customer service standards.
  • Assisted management with food handling and money management tasks.
  • Supported kitchen operations and ensured adherence to safety protocols.

Education

High School Diploma -

Killeen High School
Killeen, TX
01.2020

SHEMA Education Center
Tegucigalpa, Francisco Morazan, Honduras
01.2019

Skills

  • Time management and scheduling
  • Leadership and management skills
  • Financial handling
  • Mathematical proficiency
  • Attention to detail
  • Customer satisfaction focus
  • Problem-solving abilities
  • Effective communication skills
  • Quick learning aptitude
  • Safety compliance protocols
  • Technical proficiency
  • Installation and troubleshooting expertise
  • Handyman skills
  • Customer service excellence
  • Account management strategies
  • Branch operations oversight
  • Cash handling expertise
  • Sales strategy development
  • Relationship management and building
  • Branch service quality assurance
  • Financial services knowledge
  • Interpersonal skills strength
  • Sales management techniques
  • Staff training and education
  • Loan application assessment and evaluation
  • Vault auditing processes

Languages

  • English, Fluent
  • Spanish, Primary expertise

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Assistant Branch Manager

First National Bank Texas
06.2023 - Current

HVAC Technician

Family Based HVAC Work
11.2020 - 05.2023

Assistant Manager

Meno's Mexican Grill
11.2020 - 04.2022

High School Diploma -

Killeen High School

SHEMA Education Center

Similar Profiles

CREATE PROFILE