Alison Fifik
Maple Hts,Ohio
Summary
Dynamic professional with a proven track record in property management and customer service excellence, notably at Simply Self Storage. Skilled in cake decoration and property inspections, I excel in fostering tenant satisfaction and driving sales through innovative strategies. Demonstrates strong communication and team leadership, enhancing operational efficiency and client loyalty.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Circle K
12.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cake Decorator
Giant Eagle
09.2019 - 12.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Property Manager
I Storage
09.2018 - 09.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Property Manager
Simply Self Storage
07.2015 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
Education
High School Diploma -
Maple Heights High School
Maple Heights, OH06-1999
Skills
- Customer service
- Cake decoration
- Property management
- Money handling
- Food handling safety
- Payment collection
- Team leadership
- Property inspections
- Icing techniques
- Rent collection
- Time management
- Strong communication skills
- Lease renewals
- Food safety
- Food safety compliance
- Staff supervision
- Property tours and inspections
- Stock rotation
- Food production
Timeline
Assistant Manager
Circle K
12.2020 - Current
Cake Decorator
Giant Eagle
09.2019 - 12.2020
Property Manager
I Storage
09.2018 - 09.2019
Property Manager
Simply Self Storage
07.2015 - 09.2018
High School Diploma -
Maple Heights High School
Similar Profiles
Nicole KingNicole King
Assistant Store Manager at Circle KAssistant Store Manager at Circle K
Brykeihl JamesBrykeihl James
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Cortavea StarksCortavea Starks
Cashier at Circle KCashier at Circle K
Krystal FosterKrystal Foster
Relief Store Manager at Circle KRelief Store Manager at Circle K
Fernando SmithFernando Smith
Bus Driver at Greater Cleveland Regional Transit Authority (RTA)Bus Driver at Greater Cleveland Regional Transit Authority (RTA)