Alison Gainer
Murfreesboro,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager of Operations/Guest Service Manager
Marriot Residence Inn
Murfreesboro, TN
10.2024 - Current
- Coordinated daily operations to enhance guest satisfaction and streamline service delivery.
- Managed staff schedules to ensure optimal coverage and efficiency during peak hours.
- Implemented training programs for new employees, promoting compliance with operational standards.
- Monitored inventory levels and coordinated procurement of supplies to minimize disruptions.
Guest Services Receptionist
Marriot Courtyard Hotel
Murfreesboro, TN
02.2023 - 09.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Resolved guest inquiries and complaints promptly to maintain high service standards.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality.
Front Desk Receptionist
Studio 6 Hotel
North Platte, NE
07.2021 - 12.2022
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Coordinated reservations and maintained occupancy records using property management systems.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new front desk staff on procedures and software systems to enhance team performance.
Education
High School Diploma -
El Dorado Adult School
Placerville, CANo Degree -
Western Career College
Sacramento, CASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Manager of Operations/Guest Service Manager
Marriot Residence Inn
10.2024 - Current
Guest Services Receptionist
Marriot Courtyard Hotel
02.2023 - 09.2024
Front Desk Receptionist
Studio 6 Hotel
07.2021 - 12.2022
High School Diploma -
El Dorado Adult School
No Degree -
Western Career College