Alison Gann
Moundville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Customer Service Specialist
AIM Plus Medical Supplies
Tuscaloosa
11.2014 - 10.2025
- Processed and scheduled new and existing patients, patient referrals, and reorders.
- Verified insurance for patients.
- Communicated effectively with customers, employees, referral sources and insurance agencies.
- Utilized company software appropriately to communicate with the patient in a HIPAA compliant manner.
Campaign Coordinator/Intern
Senate/Law Office of Phil Poole
Moundville
06.2010 - 10.2014
- Multiple phone lines, make copies and gather information for meetings and/or events
- Organize office and filing records
- Computer work helped organize campaign headquarters and work with volunteers
Patient Service Specialist
Healthsouth / Select Medical Corp.
Tuscaloosa
01.2002 - 02.2010
- Check in and check out patients
- Verify insurance and collect copay's
- Work with re-authorizations (Worker's Comp)
- Coordinating with Case Managers, Adjusters
- Filing records
Receptionist
Alabama Orthopedic
Tuscaloosa
08.1999 - 04.2001
- Filing records
- Multiple phone lines
- Patient check in, check out, scheduling
- Computer experience with ProMed
Receptionist
A Center for Conservative Foot Care
Bessemer
08.1998 - 04.1999
- Multiple phone lines
- Patient check in, check out, scheduling
- Computer experience with Reynolds & Reynolds
- Filing records
Education
Hale County High School -
Hale County High School
References
- Kim Stokes (205) 391-7178
- Stacy Woods (205) 799-0447
- Lara Chandler (205) 310-8074
- Kandle Osmer (205) 242-5629
References
References available upon request.
Timeline
Customer Service Specialist
AIM Plus Medical Supplies
11.2014 - 10.2025
Campaign Coordinator/Intern
Senate/Law Office of Phil Poole
06.2010 - 10.2014
Patient Service Specialist
Healthsouth / Select Medical Corp.
01.2002 - 02.2010
Receptionist
Alabama Orthopedic
08.1999 - 04.2001
Receptionist
A Center for Conservative Foot Care
08.1998 - 04.1999
Hale County High School -
Hale County High School